Extended Stay America Select Suites - Newport News - Oyster Point

Business response:

Wow - Cindy, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for including Extended Stay America in your travel plans. It’s nice to know you enjoyed your overall time with us, but we are sorry your rest was disturbed by noise from nearby guests. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit and that our location close to various attractions of the city was ideal for your needs. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager 

Business response:

Thank you for posting a review of your visit. We are sorry if we missed meeting your expectations. We loved having you as our guest and we hope to see you in the near future. Sincerely, General Manager 

Business response:

Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, General Manager 

Business response:

We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we hope to welcome you back to Extended Stay America - Newport News - Oyster Point. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Newport News - Oyster Point. We are delighted to know you enjoyed your time with us and that our location close to various attractions of the city was ideal for your visit. However, I am sorry we missed some of your expectations in regard to your room and regret the inconvenience it caused. We appreciate your business and look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Lakeisha, thank you for selecting Extended Stay America - Newport News - Oyster Point. It’s our pleasure knowing you loved your spotless property and had an amazing time with us. We can’t wait to welcome you back soon. Sincerely, General Manager 

Business response:

Bruno, on behalf of my team, please accept our apology for not living up to your expectations during your visit. I hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager