Extended Stay America Select Suites - Newport News - Oyster Point

Business response:

Thank you for being our guest at Extended Stay America. Although overall you had a pleasant stay with us and slept well on our comfy bed, we are sorry for the issue you encountered. We have alerted our maintenance team about the water pressure, and they are checking it immediately. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know overall you enjoyed your stay with us and were happy with our affordable rates. Also, we have asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

It was a pleasure to have you as our guest at Extended Stay America. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. Your review means the world to us! Thanks again and we look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for writing a wonderful review. We're pleased you enjoyed our facilities and service, and the rest of our team will be delighted to hear they are doing a great job. If you are back in our area, please come and stay with us again. Sincerely, Hotel Management 

Business response:

We are incredibly pleased you enjoyed your stay at Extended Stay America, and had a memorable experience. It is always a pleasure to read reviews complimenting our staff. Thank you for being our guest. We hope to be your first choice every time you visit Newport News. Sincerely, Hotel Management 

Business response:

Lisa, thank you for choosing Extended Stay America and sharing your review with us. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management