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Extended Stay America Select Suites - Newport News - Oyster Point
- Hotels
- Newport News, VA
About this business
Location details
11708 Jefferson Ave., Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dr Hotel was OK needed to have more dated furniture and renovation
Business response:
Dear Floyd, Thank you for your feedback. We're glad to hear that you found the hotel satisfactory. We appreciate your comments about the furniture and renovation needs. Your input helps us prioritize areas for improvement. Please be assured that we are continuously working to enhance our facilities and update our amenities. We hope to have the opportunity to welcome you back and provide a more refreshed experience in the future. Sincerely,Hotel Management
Some where to lay your head
Business response:
Dear Guest, We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way.Sincerely,Hotel Management
Old counters, rusty microwave, clean fridge, clogged bathroom sink
Business response:
Dear Erinn, Thank you for your review. Please accept our apologies for the issue you encountered with your guest room during your stay. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. We have noted your specific remarks regarding the bathroom and will share them appropriately with our team. Thank you for your feedback, as we always want to enhance our services. It was a pleasure hosting your v... read more
Shopping centers were close by. On a disappointing note, a couple of roaches paid a visit. Recommend getting a professional exterminator to treat the rooms.
We would like to see some cooking ware and eating wares. One chair for two isn't cool. The chemicals used on the floor was sticky after drying they are using too much or nit following the instructions on the chemicals. However, tgey dud come back too clean the floors.
Business response:
Dear Lee, We are sincerely grateful for your high rating and for sharing your thoughts about your recent stay. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope t... read more
Old in need of updating
Business response:
Dear Edward, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - Oyster Point
How is Extended Stay America Select Suites - Newport News - Oyster Point rated?
Extended Stay America Select Suites - Newport News - Oyster Point has a 3.1 star rating with 1,345 reviews.
When is Extended Stay America Select Suites - Newport News - Oyster Point open?
Extended Stay America Select Suites - Newport News - Oyster Point is open now. It will close tomorrow at 12:00 a.m.