Extended Stay America Select Suites - Ocala

Business response:

Dear Guest, We aim to provide a welcoming and comfortable stay for every guest, and it is wonderful to hear that you thoroughly enjoyed your stay. Your feedback is appreciated and will be shared with our entire team. It would be a pleasure to welcome you back to Extended Stay America for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we met most of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback regarding your stay. Your comments regarding the bathroom condition and maintenance concerns have been noted and will be shared with our team to ensure expectations for upkeep and room readiness remain consistent. Guest comfort is very important, and observations like yours help guide continued attention in these areas. We appreciate you bringing this to our attention and hope that a future opportunity will allow for a more comfortable and pleasant visit. Sincerely, Hotel Manag... read more

Business response:

Dear Guest, We sincerely regret that excessive sound levels affected your experience. A restful and comfortable environment is very important to us, and we understand how disruptions can impact overall satisfaction. Your comments are appreciated. We value your input and hope to have the opportunity to provide you with a more relaxing visit in the future. Sincerely, Hotel Management