Extended Stay America Select Suites - Ocala

Business response:

Dear Guest, It is great to know you enjoyed your stay and appreciated the friendly service and cleanliness. Having on-site laundry facilities certainly makes things more convenient for our guests, and we are glad it added to your experience. The team at Extended Stay America truly values your kind words and support. We look forward to welcoming you back soon for another comfortable and enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Jesus, Thank you for sharing your feedback. We are sorry that certain aspects of your accommodations did not provide the level of comfort you expected. Ensuring a clean and welcoming environment is very important to us, and your comments regarding the room condition, mattress comfort, and odor have been shared with our team for improvement. We appreciate your input, as it helps us enhance the overall guest experience. We hope you will consider giving us another opportunity in the future to provide a more pleasant and co... read more

Business response:

Dear Christie, It was a pleasure having you as our guest at Extended Stay America, and we appreciate you taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us the next time you are in the area. Sincerely, Hotel Management