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Extended Stay America Select Suites - Omaha - Southwest
- Hotels
- Omaha, NE
About this business
Location details
6855 S 118th St, Omaha, NE, 68137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Receptionist service was great
Business response:
Hello Juan. Thank you so much for excellent rating and review! We are thrilled to see that you enjoyed such a wonderful stay, along with amazing service! Our front desk team will be so happy to see that you noticed their hard work, and we hope to see you again the next time your travels bring you this way!
Ok place for the price First stay was for a month. Then rebooked weekly. For two months total. It stated room service is limited. But the whole time I've been here, no room service. I take my own trash out. And I go ask for new towel every two week. Thats the hotels policy, from what they told me. Every two week you can ask for new towels. Internet is managed by 3rd party company. And it always cut off a day prior of the last day of your stay. As myself, every Saturday internet shuts off, when i rebooked Sunday to Sunday. Wh... read more
Business response:
Thank you for taking the time to review your stay with us. We appreciate your constructive feedback as it helps us improve the quality of service that we are providing to each guest. We will also communicate with our housekeeping team and internet provider to ensure that the proper measures are taken to avoid these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
The after-hours check-in could be smoother. I had to call a customer service line and the person told me to wait, then just hung up. It was kind of rude. I heard people behind the closed partition and was about to knock when someone said to wait; I wasn't sure if they were talking to me. I was never quite sure what I was supposed to do and communication was poor.
Business response:
Thank you for taking the time to review your stay with us, Derek. We sincerely apologize for the issues that you experienced with customer service and the check-in experience. We work hard to provide an exceptional level of service and can't apologize enough that this did not happen for you. We will make sure that we review this information with our team at the property so that we can avoid these issues in the future. We do hope that your future travels are both comfortable and pleasant.
Business response:
Thank you so much for sharing your rating with us. We value the opinions of our guests and hope that our accommodations met your needs, Reed. All the best in your future travels.
Business response:
Wow! What an outstanding rating! We can't tell you how happy it makes us to see that you enjoyed such a wonderful stay, Larry! Thank you so much for choosing WoodSpring Suites!
Business response:
Thank you for staying with us, Carlos. We are glad our accommodations met your needs during this stay and hope you come back soon the next time your travels bring you this way.
the hotel was staffed with very friendly staff at the front desk. the room was clean and neat. it met all of my expectations.
Business response:
We are so happy to see that you enjoyed your visit! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Business response:
We are so happy to know that you enjoyed your time at our hotel! We hope to see you again the next time you are in the area!
Nope nope and none My bed was not clean. There were hairs all over both of them and cigarette ashes. We moved the dresser to the TV and there was crayons,gummy bears and trampoline socks. It also took over 20 minutes to check us in. Will not be returning.
Frequently asked questions about Extended Stay America Select Suites - Omaha - Southwest
How is Extended Stay America Select Suites - Omaha - Southwest rated?
Extended Stay America Select Suites - Omaha - Southwest has a 3.1 star rating with 405 reviews.
When is Extended Stay America Select Suites - Omaha - Southwest open?
Extended Stay America Select Suites - Omaha - Southwest is open now. It will close tomorrow at 12:00 a.m.