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Extended Stay America Select Suites - Omaha - Southwest
- Hotels
- Omaha, NE
About this business
Location details
6855 S 118th St, Omaha, NE, 68137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our stay was for one night from April *****, ***3. The hotel claimed to be smoke-free rooms, but the hallways reeked of cigarette smoke and there were burn holes in the furniture and blanket in our room. Our room had a strange odor to it. We discovered four outlets did not work, the kitchen light switch did not work, there was no microwave, and there were bleach stains on the sofa. It looked like the bathtub had not been cleaned as there was a sliver of a soap bar stuck to the soap stand. While the towels were tidy and clean... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
I booked online through their best rate guarantee, I arrive at the hotel to be told they sold my room and i have to pay double to stay and could be refunded later. A month goes by I cant get a return call from any managers or district manager. When I finally do the manager is screaming at me on the phone and then tells me he would not issue any refund and hangs up the phone. The rooms were dirty, the ** did not work, beds are itchy and uncomfortable. I highly highly would look into any other hotel. This company is very poorl... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
****************************** WORST HOTEL EVER. Sewer problems and rude staff
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share addi... read more
My husband and I are staying at the *** located ********************************* ***** **. *****. We have been staying there about 21/2 years . The manager **** has utter disregard for accountability regarding constant smoking of weed and cigarettes in rooms . The sheer arrogance of the other guests with their smoking is outrageous ! There is no penalty charged , and that emboldens the guest to keep smoking . The front desk closes at 11pm until 7am . The smokers just smoke away , no one to contact ! The unprofessional manag... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
They ****************** People!!!!I recently stayed in the Extended Stay America in ******* **********. I am a travel nurse so I look for good deals and hotels with kitchenettes. I understand that Extended Stay is a budget hotel. However, there still should be some decent accommodations for $140/night (thats with a 40% discount they emailed to me). I want to file a formal complaint against this hotel as I keep getting the round around from staff. My 3rd day there I was attacked by bed bugs. I was switched to another room whi... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. Our Team has been made aware of these concerns. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
Very nasty and not clean at all. All of the front desk employees were very very rude. There was stuff left in microwave and hairs on the sheets. Bathtub was not clean and neither were the floors.I was told they came in once a month to clean and it wasnt a requirement to clean after guests checked out. Will never stay there again.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Frequently asked questions about Extended Stay America Select Suites - Omaha - Southwest
How is Extended Stay America Select Suites - Omaha - Southwest rated?
Extended Stay America Select Suites - Omaha - Southwest has a 2.8 star rating with 979 reviews.
When is Extended Stay America Select Suites - Omaha - Southwest open?
Extended Stay America Select Suites - Omaha - Southwest is open now. It will close tomorrow at 12:00 a.m.