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Extended Stay America Select Suites - Omaha - Southwest
- Hotels
- Omaha, NE
About this business
Location details
6855 S 118th St, Omaha, NE, 68137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This extended-stay is located in ************, *********** booked a room from February to April me and my two kids had to stay in this room because we relocated from out of state I never had bedbugs or roaches lived in my own home so we didnt have any issues. I only brought clothes and suitcases. Everything was washed and clean. Practically brand new we stayed in the room on the first floor everything was cozy at first there was a few stains and things I felt they couldve Kept up with considering we was paying over $2000 a m... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
WELL!!!! Where do you me to start. All the reviews i just read are all TRUE. we are still here but are leaving due to bad Managment and the staff during the day are rude and should not be in the Public eye. since day one of our stay ******* behind the desk had a attitude to me, and found out during our stay talking to other resident's they say the same thing about her Attitude. And as for the charges they make NO sense, and as for the laundry room the machines and floor and tables are Dirty. They say NO smoking in the rooms ... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share addi... read more
Had reservation for one evening at Extended Stay Southwest *****. Arrived at 10:45pm local time. That is an after hours check in. Never was informed of any after hours check in. Called a number from lobby phone and was told that someone would be available in 30 minutes to check me in. Drove to next exit and checked into another motel and in room well before 30 minutes. The property charged me for the night, said that by leaving I canceled my reservation and therefore I would be charged. Unbelievable.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. However, we must adhere to our policies. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
Let me tell you about this location. Mold in the bathtub, water damage, countertop looks like someone peed on it. Our second night there someone had either got into a fight or simply was passed out on the second floor by the elevator. 15 cops were outside the building. I asked for a new room, the next room had one bed and was even worse damage then our original room. Our cards NEVER WORKED My lady ended up getting sick from the mold in the room. I called guest services to file a complaint because of the disservice they gave ... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
When I called their reservations number I was told that if I booked for a week and didnt stay the full week Id get a refund minus the difference between the weekly rate and the daily rate. I was told the difference was about $10 a night. So I booked during that call for a weeks stay.I stayed the week and extended my stay by a week. After I had stayed 11 nights, I told the the front desk clerk Id be checking out the next morning, 2 days early. Instead of charging me $50 more for the 5 nights I was staying out of the second pr... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. It is certainly not our intention to create displeasure during your stay with us. However, we must adhere to our policies. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
The room was dingy. When I opened a roll of toilet paper, it was moldy. The bathroom had mold. The hair dryer was dirty and moldy. There was trash when we entered.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share addi... read more
This experience has been horrible!!! Having booking the hotel online and receiving a confirmation number and text message, upon check-in, we were informed that we didn't have a room. Staff member 1 informed me that the motel was overbooked and they didn't have a room reserved. I explained to them that we received a confirmation text that morning. Staff member 1 just shrugged and said there was nothing he could do. I was extremely heated at this point. I asked if there was a manager to speak to and I was completely ignored. S... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Should you have any additional questions or concerns, we invite you to reach out to us directly.
I had the unfortunate experience of staying at this Extended stay America at ************ - ************* **********************************************************************************. I am a patient at the near by *********** and this place was one of the cancer society discounted places for long term stays. First, I was shock how dirty, musty and stinky this hotel was. We literally had to deep clean the counter tops and floors. The room did not look clean. The room are states its none smoking yet it reeked heavy of ma... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
The room was clean but smelled bad, and outside the floor and stairs were pretty dirty I call the front desk and they never clean it.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Frequently asked questions about Extended Stay America Select Suites - Omaha - Southwest
How is Extended Stay America Select Suites - Omaha - Southwest rated?
Extended Stay America Select Suites - Omaha - Southwest has a 2.8 star rating with 979 reviews.
When is Extended Stay America Select Suites - Omaha - Southwest open?
Extended Stay America Select Suites - Omaha - Southwest is open now. It will close tomorrow at 12:00 a.m.