Extended Stay America Select Suites - Omaha - Southwest

Ann b 

on BBB

2 years ago

It's been over a month since I left, but they just charged my card $587.60. Said it was a clerical error but has not taken the charge off so I filed a police report for Fraud. The manager assaulted me because I asked a question about my bill when I was there, so I left and filed a police report for assault. Place was dirty and noisy. Shower curtain cover with mold. Do Not Stay There! 

Al A 

on BBB

2 years ago

This organization is a complete waste of money. Ive been to 4 different extended stays within the last 2 months, and they all falsely advertise in order for you to stay with them. They either dont have the things that they advertise, or the items do not work. Its either the microwave doesnt work, the washer and dryer doesnt work, or the elevators dont work. Im currently disabled and had to be basically carried by my wife to get upstairs to my room. The hotel that I am currently in doesnt have toilet paper nor trash bags. The... read more

Whitney C 

on BBB

2 years ago

Point blank should have a better return policy also they shouldn't have with held my deposit which it has been over a 5 to 7 bus days since I check out second thing when I talked to corporate there response was it is what it is I just have to wait and I really don't think this was fair being though there hotel had a flooding I also don't think it was OK that employees wouldn't keep in contact once they dis placed us had many families and disabled people at limbo they had no compassion for any the family's that was dis place ... read more

Cherie H 

on BBB

2 years ago

I had reservations at the **************/******* this last month. I called to confirm the day before and was even told my room number. When I left to head down there I tried calling to let them know my approximate time of arrival. No answer... Six different calls. I had a several hour drive. Upon arrival, I was told that they didn't have a room for me. I explained that I confirmed my reservation yesterday and they didn't care. At that time there was two other parties in the lobby in the same situation. I mentioned that appar... read more

David F. 

on BBB

2 years ago

Although its been a couple months since staying there and I did call corporate to complain to not get a call back from anyone as they said I would or said I would.The front desk staff working, manager to ** was one of the most unprofessional crew I've worked with at any hotel Ive stayed at either here in US or out of country. My second day I was at front desk to rebook and talking with the ** talking about the price at $142 and how high it felt it was high, but because it was daily rate. He makes insulting compliment by sayi... read more

Michael S 

on BBB

2 years ago

The review is for *** in ********, ** at ************************************************* They are corrupt and misleading. They led me to believe that I was paying $145 a night when in fact they charged by the night: $145, $275, and finally $427 (w/o tax). I never got confirmation when I made a reservation, and when I was asked to sign the agreement when I got in, all I saw was a line for the signature. There was never any indication of the price going up. I admittedly didn't ask to view the agreement. Buyer Beware! My expe... read more

Diana F 

on BBB

2 years ago

The laundry room was out of order. There idea of a breakfast is coffee and a small muffin. Internet was shotie. Beds ok. Great Coffee. (Elevator was down a few days) Death in parking lot. False alarm for carbon dioxide, fire department came 

Robin P 

on BBB

2 years ago

**************** was terrible . Woman at front desk was very rude the day I checked in . When I told her I had been at the front waiting for about 20 minutes she responded No you havent. 2 days later I saw a ***** crawling across the dresser . Someone tried to get in my room , i dont know if he was confused or not but my room was the last room on the hall so he should have known it wasnt his . Last and most importantly the hotel ran out of toilet paper .I went to the front desk to pick up a roll when I ran out and I was told... read more

Kay B 

on BBB

2 years ago

WORSE HOTEL STAY EVER! I stayed at Extended Stay America at the location in ****** ** (********************* We arrived very late (around 2am in the morning). The gentleman behind the counter opened the front door with a long broom stick with a squeezy attached to it. First red flag, but we were tired and just wanted to get some sleep. He gave us the handicapped room (which we did not ask for). When we stepped into the room, it smelled of cigarette smoke, it was so strong. We figured someone was smoking a cigarette outside o... read more