Extended Stay America Select Suites - Omaha - Southwest

Scott S 

on BBB

2 years ago

Cancelled reservation without cause. ****** the manager was unprofessional and threatening. 

Amieah B 

on BBB

2 years ago

If I could give them a 0 I would . My daughter and I checked in yesterday at the **********/Cahaba location. My daughter stayed while I was at work until 11pm. I text her to come down the steps to let me in because I dropped my key in the car and neither one of our keys worked to get back into the room . We were locked out all night . Im sure they have cameras to validate my story . Thank God I live up the street so we went back home. The next morning I returned around 9am and spoke with the manager who did nothing to accomm... read more

Andrew B 

on BBB

2 years ago

Check in on Sunday, your room will be cleaned the following Monday. The lie detector has determined that this was a LIE. The carpet is stained, the things I intentionally placed on the floor, and the seasonings I put on the countertop to see how well they cleaned are still present! I am supposed to have free Wi-Fi and there is absolutely no Wi-Fi on the second floor ( room 207)! I have personally seen people urinate in the parking lot in front of the manager, *******, and it was totally fine in her eyes!! She has promised th... read more

Terry W 

on BBB

2 years ago

I reserved a room at the *** at the ************ Airport in ************, **. Upon arriving there I was greeted by rude receiptionist. The laundry room was in the back and they had the door open with laundry all over the floor and in the receiption area.I was informed there was a $100 incidential fee. As I was taken to my room there was weed smells coming from other rooms and this was a non-smoking hotel. I open the door to the smell of weed and noticed that the bathroom had cigarettes stains on the sink, the stove top was r... read more

Renee A 

on BBB

2 years ago

Ive had a three night stay at the ************** location I could not believe how dumpy my room was. There were extremities in the toilet and on the seat! The fridge is barely running, and food was left in it. The kitchen sink is just ***** and smelly. Its poorly taken care off and very dirty. I called to get a better rate than paying $350 for 3 days.I did asking for a credit for the 3 days, as I was going to prolong my stay since I am here for spinal injections throughout this month. I was planning to stay the month as well... read more

Richard K 

on BBB

2 years ago

I was kicked out of the Extended Stay America in *************** ** for in there words for speaking poorly about the hotel. I watched them kick out a Disabled Veteran and his *************** Animal, stating the animal was too big, there is federal laws for the *************** Animal and they broke all of them. Myself and the other veteran were also shorted on them giving us our refund. I was overcharged in pet fees. I ask all Veterans to boycott this hotel. And the district manager changed or blocked my phone number so she c... read more

Amy L 

on BBB

2 years ago

Should be shut down. They came to Our room and told us we OWED them $680.00 and we needed to pay it right now or leave. We did NOT owe anything. How can we owe a hotel?! They refused to listen so we paid it and the next day took our printout from their hotel that CLEARLY showed we were paid up and hadnt owed them anything and they still would not give us our money back or apply it to future days. They straight up stole that money. Yesterday they came at 5pm and said we had to pay for the 2 weeks before she left or we had to ... read more

Kristen F 

on BBB

2 years ago

Smelled like pot, cheat of drawers was missing a drawer. People in the lobby hanging out with grocery bags and no shoes trying to get handouts. Breakfast was a pack of oatmeal next to the hot water. Loud, constant parking lot activity,. Didnt feel safe, didnt smell good, furniture was damaged. No one seemed to care. I left after the first night and just drove home instead of continuing my trip. Management refused to refund my cancellation. (I wasnt asking for refund for the night I stayed, just for leaving early.) no one car... read more

Leanne N 

on BBB

2 years ago

****** ************ ********* My elderly father, my two children and I were heading to attend my uncles funeral and support my aunt and cousins. We were 3 hours away from checking in when I received an email that my 6 day reservation was cancelled. When I called the hotel and was told that they overbooked the rooms. The front desk lady said that she called the 2 nearest sister hotels and they had all overbooked also. What good are reservations if they arent honored. Instead I just got a sorry. Sorry doesnt help me. I have st... read more