Extended Stay America Select Suites - Orlando - Airport

Business response:

Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience caused by the elevator being out of service during your stay. We understand how important it is for our guests to have smooth access to their rooms, and we are actively working to resolve this issue. We're glad to hear that the rest of your experience was positive, and we appreciate your understanding. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management 

Business response:

Dear Guest,We're glad the location served its purpose for your airport stay, though we're sorry the room conditions weren't more comfortable. A strong odor can certainly impact a guest's ability to relax, and we're currently working with our housekeeping and maintenance teams to address concerns like this more thoroughly. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management 

Business response:

Dear Patrick,Thank you for staying with us and sharing your thoughts. While we're pleased to know you had a pleasant experience, we regret that certain aspects of your stay did not fully meet your expectations. Your feedback is valuable, and we will use it to make improvements and provide an even better experience for our guests. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management 

Business response:

Dear Glorivee,Thank you for the fantastic review of Extended Stay America. We're delighted to know you had a great stay. Our goal is to provide a comfortable and welcoming environment, and we're glad we could meet your expectations. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Patrick,We appreciate you taking the time to share your experience. It’s great to know that you had a pleasant stay, though we understand there may have been aspects that didn’t stand out as exceptional. We always strive to enhance our guest experience and will use your feedback as motivation to improve. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management