Extended Stay America Select Suites - Orlando - Airport

Business response:

Dear Guest, It’s wonderful to hear that the spotless surroundings and welcoming team made such a positive impression during your visit. At Extended Stay America, we take pride in creating an environment where guests feel both comfortable and well cared for. Your recognition of our staff’s warm approach means a great deal to us. We truly appreciate your thoughtful feedback and look forward to the chance to provide you with another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to hear you found your room clean and appreciated the friendly assistance from our front desk associate at check-in. Your kind words about our team’s hospitality are gratifying. We regret that the A/C did not provide the level of comfort you expected. Please know that we will address your concerns promptly with our maintenance team. Thank you for sharing your feedback, and we hope to have the opportunity to provide you with a more comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Yadira, Thank you for sharing your feedback. It is disheartening to hear that your visit did not reflect the standards we are committed to providing. The concerns you raised regarding cleanliness, air circulation in your room, and comfort in common areas are taken very seriously. These matters fall short of expectations, and immediate steps are being discussed with the team to ensure they are addressed effectively. Please accept our sincere apologies for the inconvenience and discomfort experienced. Your comments will h... read more