Extended Stay America Select Suites - Orlando - Airport

Business response:

Dear Guest, We are delighted you chose to stay with us at Extended Stay America. Thank you for your kind words about the team and overall experience. We're glad you found the hotel welcoming and the staff approachable. We also appreciate your note about cleanliness. It's an important part of our standards, and feedback like yours helps us identify areas where we can raise the bar. We're grateful for the opportunity to host you and hope to welcome you back with an even better experience next time. Sincerely, Hotel Management 

Business response:

Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience caused by the elevator being out of service during your stay. We understand how important it is for our guests to have smooth access to their rooms, and we are actively working to resolve this issue. We're glad to hear that the rest of your experience was positive, and we appreciate your understanding. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management 

Business response:

Dear Guest,We're glad the location served its purpose for your airport stay, though we're sorry the room conditions weren't more comfortable. A strong odor can certainly impact a guest's ability to relax, and we're currently working with our housekeeping and maintenance teams to address concerns like this more thoroughly. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management