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Extended Stay America Select Suites - Orlando - Airport
- Hotels
- Belle Isle, FL
About this business
Location details
1934 McCoy Road, Belle Isle, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a roach within the first 5 minutes of being in the room. Also the walls were very dirty, The smell of the room was like mold . I will never stay here again
Business response:
Dear Guest, We sincerely apologize for the condition of the room and the discomfort you experienced, including the presence of pests and cleanliness. This is not reflective of the standards we strive to maintain, and your feedback has been shared with our housekeeping and maintenance teams. Guest comfort and cleanliness are top priorities for us, and we regret that your stay did not meet these expectations. We appreciate your input and hope to provide a much improved experience in the future. Sincerely, Hotel Management
It very hard to get up with an employee to check in after their front desk open hour. They’re not in the desk area; they’re somewhere else on the property. The was an alive roach in the bathroom two nights in a row.
Hallways and elevator needed desperate vacuuming and deep cleaning.
Business response:
Dear Guest, We regret that the condition of the hallways and elevator left much to be desired. Guests should feel comfortable and welcomed throughout the property, and we understand how this affected your experience. Your feedback has been shared with the appropriate housekeeping and maintenance teams for review so that improvements can be made in these areas. We appreciate you taking the time to share your observations and hope you’ll consider visiting us again for a more pleasant stay. Sincerely, Hotel Management
The lady that checked us in was VERY polite and professional. The lobby was also very well maintained and clean. Unfortunately the room smelled of VERY strong deodorizer, almost too strong to stand. There was stuff on the floor when we walked in and looked like maybe it hadn’t been mopped in a very long time. The worst part was the bathroom. I’m 32, I know what pubes look like, there was pubes in the shower. I over looked this and rinsed it off, when I turned the shower on. Then the shower would’ve drain. It was clogged. So ... read more
Business response:
Dear Guest, We’re very sorry that your room fell far short of the standards you should expect, and we regret that these issues led you to leave so quickly. Every room should be thoroughly inspected to ensure cleanliness standards and that all fixtures are in proper working order before it is allocated to guests. We apologize that this was not the case during your visit. Please be assured that your feedback has been shared with the appropriate housekeeping and maintenance teams to help us address these concerns and make neces... read more
they have an infestation of cockroaches.
Business response:
Dear Guest, We’re very sorry to hear about your upsetting experience and understand how distressing this must have been. Cleanliness and guest comfort are always top priorities, and we sincerely regret that your visit did not reflect those standards. Your comments have been shared with the relevant teams so the matter can be thoroughly reviewed and addressed to ensure this situation does not recur. We take this feedback seriously and appreciate you bringing it to our attention. We hope to have the opportunity to restore your... read more
This hotel shouldn’t cost more than $40. Maybe a 1 star if that. Shower was soooo dirty. Glass doors looked like they haven’t been cleaned for months.Everything in the room was super old and rusted. Tv picture was horrible. Hallways and elevator smelled so bad. They warned us that there’s no one in front desk to help with anything after 10 pm and told us that when we leave we have to take out our own garbage 😳…… an absolute horrible experience. Waste of money!
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re truly sorry that your stay fell short of expectations and caused frustration. While our accommodations are designed to offer flexibility and a more independent experience, we understand how important overall condition, cleanliness, and available support are to feeling comfortable. Your comments have been shared with our teams so we can focus on needed improvements and better align the experience with guest expectations. We apologize for the inconvenience... read more
The staff was great. The room however was not. I was in 202, the TV didn’t work and there was a roach in the kitchenette.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to hear that our team provided a welcoming experience, and we truly appreciate your kind remarks. At the same time, we sincerely apologize that aspects of your room did not meet expectations, and we understand how frustrating this must have been. Your comments have been shared with our team and maintenance teams to help address these concerns and improve overall accommodations. We value your input and hope you will consider returning in the future, giving us the opp... read more
We arrived and check in was fine. Got to our room and there were roaches on the floor then we found several live roaches crawling around, including on the bed. Smelled like dog as well. Went to front desk and asked for a room change hoping it was just that room. We moved our stuff and found a few dead roaches on the floor and one live one. At this point it was very late. We needed to get up at 3:30 to get to the airport. None of us really slept and we stayed on top of the covers. We will not be staying again and at $145 for ... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We appreciate your feedback that the arrival process went smoothly, and we sincerely regret that the remainder of your visit was uncomfortable and distressing. Please accept our apologies for the condition you encountered and the impact it had on your rest, especially given your early travel plans. This is not the standard we aim to provide, and your concerns have been escalated for immediate review and corrective action. We value your feedback and hope you ... read more
The bathroom was dirtyyyyy, the tub was super dirty,,the bed looks small for a queens side,and the bed had 3 pillows for 2 people,no amenities, no soap,
Business response:
Dear Guest, We regret to learn that we fell short of your expectations. Our Select Suites concept focuses on providing essential comforts while maintaining affordable rates. While we keep limited toiletries available at the front desk, we recommend guests bring their preferred personal care items for their convenience. Thank you for helping us better communicate our amenities to future guests. We hope to accommodate you again with a more flawless experience next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Airport
How is Extended Stay America Select Suites - Orlando - Airport rated?
Extended Stay America Select Suites - Orlando - Airport has a 3.3 star rating with 1,599 reviews.
When is Extended Stay America Select Suites - Orlando - Airport open?
Extended Stay America Select Suites - Orlando - Airport is open now. It will close tomorrow at 12:00 a.m.