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Extended Stay America Select Suites - Orlando - Airport
- Hotels
- Belle Isle, FL
About this business
Location details
1934 McCoy Road, Belle Isle, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the tv didn’t work because they didn’t have a remote the front desk said they would let the manager know and nothing was done to fix it so i couldn’t watch tv i hate to give bad reviews but this wasn’t a good stay for me and my husband :(
Business response:
Dear Guest, We're sorry the TV in your room couldn't be used due to the missing remote, and that the situation wasn't resolved during your stay. Not being able to unwind with a working television, especially when it should be easily fixed, can be frustrating. Your feedback will be shared with our team so this doesn't happen again. We appreciate you giving us a chance and regret that this visit didn't reflect the standard we aim to provide. We would like the opportunity to serve you better in the future and hope you will cons... read more
Property is not being kept. The hallways stink of cigarrete & marihuana smoke plus a broken elevator not being serviced creating inconvenience situations for disabled people to get to a room on a 2nd floor.
Business response:
Dear Guest,We’re very sorry you encountered these conditions during your stay. The issues you described are concerning and do not reflect the level of comfort we aim to provide. We understand how frustrating and inconvenient this must have been, and we’re addressing these matters with our team to ensure better upkeep of the property. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel ... read more
Everything was dirty stains on the sheets.
Business response:
Dear Guest,We’re sorry your stay began this way. Sheets and linens should always be fresh and clean upon arrival, and it’s disappointing that wasn’t the case for you. We understand how unsettling that can be, and we’ll follow up with our housekeeping team to ensure tighter quality checks are in place. Thank you for letting us know. We appreciate the chance to address this issue. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
If you're flight is later or anything happening unexpectedly... No one is at the office.or any number that show's up in prompts to emails...12:30 pm late flight ...no one will answer numbers provided one the building it self or by emails text direct to phone. So I had to ...just pay again for a hotel room serious search at ungodly hours:(. ... Never ever again will I book here !! I paid for 250.00 hotel around 2am. Finally got services and sleep few hours. Never ever stay there. Alison
Business response:
Dear Alison,Thank you for sharing your feedback about your recent experience at our hotel. We understand the challenges that arise from late travel schedules, and we sincerely appreciate your input. Our operational hours are till 10 PM only, and we encourage all our guests to plan accordingly to ensure a smooth check-in experience. We deeply value guest satisfaction and strive to provide all necessary information on our website to assist in planning ahead. We regret that your experience did not meet your expectations, and we... read more
Horrible I was quite disappointed to find the floor sticky, hair on the bed, and a broken bottom rail on the glass door. The bathroom door also appeared to have a hole in the middle. I have pictures but this review doesn't allowed me to upload
Business response:
Dear Lourdes, Thank you for taking the time to share your feedback about your stay with us. Every guest deserves a clean and well-maintained property to feel at home while traveling. We sincerely apologize that we did not meet these expectations during your visit. We will collaborate with our maintenance and housekeeping teams to address your concerns promptly and prevent similar issues in the future. We hope for the opportunity to welcome you back so we may provide you with the experience you deserve.Sincerely,Hotel Managem... read more
There was a hole in the wall of the bathroom door when I walked in and black particles on the bed. This place is gross. This is the second time in Orlando. I have pictures to prove it and I want my money back as I felt unsafe, a hole in the wall, staff was never available. The only reason I didn’t change is because soon as I checked in, I had to run out until late night to sleep and checked out early the next morning. I’m going to write terrible reviews with picture proof if I do not receive a refund for this atrocious place... read more
Business response:
Dear Ronald, We deeply regret that your stay was so disappointing. The issues you described regarding the bathroom door, cleanliness, and the lack of available staff are not the standards we aim for. We understand how unsettling it must have been to encounter such concerns, and we sincerely apologize for the frustration and discomfort you experienced. The safety and comfort of our guests are top priorities, and we will address these matters with our team to ensure this is resolved. Your feedback is invaluable, and we will re... read more
VERY nasty smell in the room, shower faucet was nasty flooring was terrible, lot of barking noise & ppl talking Loud at 3 am, checked out at 6 am , nobody around,
Business response:
Dear Kenneth,We sincerely apologize for the discomfort and disturbance you experienced during your stay. The issues you mentioned are certainly not the standard we aim to provide. We also regret that there was no staff available when you needed assistance. We will address these concerns with our team to ensure that future guests do not encounter the same issues. Thank you for bringing this to our attention. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Airport
How is Extended Stay America Select Suites - Orlando - Airport rated?
Extended Stay America Select Suites - Orlando - Airport has a 3.3 star rating with 1,599 reviews.
When is Extended Stay America Select Suites - Orlando - Airport open?
Extended Stay America Select Suites - Orlando - Airport is open now. It will close tomorrow at 12:00 a.m.