Extended Stay America Select Suites - Orlando - Airport

Business response:

Dear Elizabeth, We are sorry that your stay did not meet expectations. Providing exceptional service is our top priority, and we regret falling short in several areas during your visit. Our rooms are designed to offer a convenient home-like experience, and we understand how frustrating it must have been to experience issues with the TV and not have a resolution. Also, we are sorry if you were unaware of the kitchenware policy. To ensure cleanliness, we keep them at the front desk and deliver them as requested. In response to... read more

Business response:

Dear Rebbeca,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. This is certainly not the experience we strive to provide for our guests. We take your concerns seriously and will address them with our team to ensure improvements are made moving forward. Your comfort and satisfaction are of utmost importance, and we truly hope you will consider giving us another opportunity to exceed your expectations in the future.Sincerely, Hotel Management 

Business response:

Dear Vann, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, particularly with the mold in the room and the lack of staff availability at the front desk. These concerns are not reflective of the high standards we aim to maintain, and we will address them promptly with our team. We greatly appreciate your patience and understanding, and we hope to provide you with a much better experience during your next stay. Sincerely,Hotel Management 

Business response:

Dear noe, Thank you for your feedback. We're glad to hear that you found our staff amicable. We regret that our property did not meet your expectations in terms of amenities and overall condition. We are actively working on improvements to enhance the guest experience and address the areas you mentioned. Your comments are valuable as we strive to provide a more comfortable and well-equipped environment. We hope to have the opportunity to welcome you back and offer a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Dale, Thank you for your feedback. We sincerely apologize for the disturbances caused by noise and the condition of the floor during your stay. Your comfort is important to us, and we understand how these issues can affect your experience. We will address your concerns with our team to ensure improvements are made. We appreciate your input and hope to provide you with a more pleasant stay in the future.Sincerely,Hotel Management 

Business response:

Dear Pamela, Thank you for the feedback regarding your recent stay. We sincerely apologize for the concerns you experienced during your stay. Our top priority is providing a clean and comfortable environment; we regret falling short. We appreciate you bringing these issues to our attention, including the furniture's condition and the room's atmosphere. We will work on improving these aspects going forward. Your feedback regarding the lack of staff presence is also invaluable, and we are committed to assisting our guests prom... read more

Business response:

Dear Jamie, Thank you for your feedback. We sincerely apologize for any inconvenience caused by cleanliness issues and regret the housekeeping oversights you experienced. Providing a clean and comfortable stay is our top priority, and we will share your comments with our team to drive improvements. Additionally, fresh linens can always be exchanged at the front desk upon request, and we regret if this was not clearly communicated during check-in. We will ensure our guests are well-informed about these options in the future.S... read more