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Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd.
- Hotels
- Lake Mary, FL
About this business
Location details
1040 Greenwood Blvd., Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best reception. An unexpected guess was waiting for us ( see the foto). No bed items available for the couch by the check-in, we have to wait 20min. before be able to use it. It was a water leak in the bathroom ceiling (coming from 3rd. floor).
Business response:
Dear Eddie, We appreciate you sharing your experience. We are sorry we did not meet your expectations and are grateful for the feedback that helps us improve. Thank you for staying with us, and we hope you will give us another chance to provide you with the hospitality and service you should always expect from us.Sincerely,Hotel Management
Carpets are a bit musty, possible animals
Business response:
Dear Guest, Thank you for your candid review. We apologize for your concerns about the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
I liked that it was close to the airport. However, the room we were in smelled very bad. It smelled like dog pee. (We don’t have any pets) The couch/2nd bed for the kids, only had a mattress on it, it did not have pillows, bed sheets or blankets. It was ok for 1 night, however i would not stay here again.
Business response:
Dear Nedzmina, Thank you for sharing your impressions of our hotel. While we are pleased to read that our proximity to the airport was perfect for your needs, we are sorry for the issues with your guest room and any oversight on our part. We have taken note of your concern to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Breakfast options could do better.
Business response:
Dear Kumar, Thank you for taking the time to review your experience. We aim to exceed our guest's expectations in every aspect of their stay. Therefore, we hope you will accept our sincere apologies for not doing so in the mentioned area. We have shared your concerns regarding our complimentary grab-and-go breakfast with our Brand leaders to let them know our guest's opinions and help them decide on future offerings. We hope you will consider choosing us again next time you revisit our area.Sincerely,Hotel Management
Disappointed guest I am not sure if it is a difference in staffing between the two buildings... but this hotel is very lazy. Not only do the halls wreak of dog piss the rooms are never cleaned properly. You pay for amenities that are barely available and there is no sense of pride when staying here. I am very disappointed in my stay.
Business response:
Dear Guest, Please accept our sincere apologies for failing to provide you with the seamless stay you deserve. We always want our visitors to enjoy a clean, comfortable environment with exceptional service and accommodations. Therefore, we regret that we failed to meet your expectations and ours. We will review your feedback with our team to see how we could have done better and reiterate the importance of impeccable customer service and attention to detail. We assure you we are working to improve our hotel in every aspect a... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd.
How is Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd. rated?
Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd. has a 3.2 star rating with 2,238 reviews.
When is Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd. open?
Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd. is open now. It will close tomorrow at 12:00 a.m.