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Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd.
- Hotels
- Lake Mary, FL
About this business
Location details
1040 Greenwood Blvd., Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed guest I am not sure if it is a difference in staffing between the two buildings... but this hotel is very lazy. Not only do the halls wreak of dog piss the rooms are never cleaned properly. You pay for amenities that are barely available and there is no sense of pride when staying here. I am very disappointed in my stay.
Business response:
Dear Guest, Please accept our sincere apologies for failing to provide you with the seamless stay you deserve. We always want our visitors to enjoy a clean, comfortable environment with exceptional service and accommodations. Therefore, we regret that we failed to meet your expectations and ours. We will review your feedback with our team to see how we could have done better and reiterate the importance of impeccable customer service and attention to detail. We assure you we are working to improve our hotel in every aspect a... read more
Nice little getaway This was a little getaway for myself and my daughter. We absolutely loved it. It was like having our own little studio! I love the way the deluxe suite is set up with the bed in a little nook! Friendly service, and so relaxing.
Hair on the sink and plastic tags from clothes on the floor.
Business response:
Dear Andres, Thank you for staying with us and posting your review. Our team strives to ensure a clean and comfortable environment for each guest; therefore, we apologize for our oversights in preparing your suite. We will instruct our housekeeping team to be more diligent in maintaining fresh and clean suites for our future guests. We appreciate you bringing this to our attention as we continually strive to improve our services. We hope you revisit us another time so we can show our commitment to providing exceptional accom... read more
Good stay. Good stay. We had booked one room with two double beds. They overbooked that, so ended up giving us two rooms with one double bed in each room. Rooms were next to each other and it worked out good. Same price.
Business response:
Dear Sheila, It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. We apologize for not honoring your reservation when you checked in; however, we are glad to know that the alternative option given was to your satisfaction. We will share this matter with our team to avoid inconveniences and enhance our guest experience. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management
The front desk greeter on Sunday afternoon was a great pleasure to talk with. I think her name was Emily but not sure. Our second visit. We will be back.
Hope you dont have more than 2 phone chargers The electrical recepticals in the bathroom, and next to the stove did not work, even after hitting the test and reset buttons. The electrical receptical at the end of the bar would not hold my chargers in unless i put something against them to hold.them in the receptical. This is the second room i had at this location and i had the same problems with the previous room. The management needs to have all the recpticals in all rooms replaced, recepticals are not that expensive.
Business response:
Dear Jay, Thank you for being our guest. Our maintenance team takes great pride in ensuring everything works correctly in each suite; therefore, we are sorry to hear that you experienced some issues in your suite. We have shared your review appropriately so we can look into this further. Once more, we apologize for any inconvenience and look forward to having you back with us in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd.
How is Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd. rated?
Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd. has a 4.3 star rating with 1,386 reviews.
When is Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd. open?
Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd. is open now. It will close tomorrow at 12:00 a.m.