Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd.

Business response:

Dear Juan, We appreciate your feedback regarding areas needing improvement at Extended Stay America. Rest assured, we are continuously striving to enhance both the interior and exterior aspects of our property, including the carpets. Your input is valuable to us, and we hope to exceed your expectations during your next visit. Thank you for choosing to stay with us.Sincerely,Hotel Management 

Business response:

Dear Janet, Thank you for being a valued guest and posting your comments. We are sorry your room did not have the amenities you desired or needed. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We do our best to honor our guest... read more

Business response:

Dear Stephen, Thank you for your review of our hotel. We value your satisfaction and strive to ensure that our services meet the highest standards of professionalism and quality. Thank you for choosing us, and we look forward to continuing to serve you in the future.Sincerely,Hotel Management 

Business response:

Dear kathy, Thank you for taking the time to review our hotel. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management 

Business response:

Dear Barbara, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience you had regarding the service. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience. Thank you.Sincerely,Hotel Management 

Business response:

Dear Robert, We would like to express our gratitude for choosing Extended Stay America as your preferred accommodation. Your positive feedback means the world to us, and we are delighted to learn that you enjoyed your stay with us. Our team is committed to exceeding our guests' expectations and providing everyone with a comfortable and clean environment. It was our pleasure to have you as our guest, and we look forward to welcoming you back soon for another enjoyable stay.Sincerely,Hotel Management