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Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd.
- Hotels
- Lake Mary, FL
About this business
Location details
1040 Greenwood Blvd., Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Either an "old" or moldy smell throughout hotel. Front desk staff was not helpful when asked several questions. Two star at best. Not worth the money paid.
Business response:
Paul, thank you for the feedback. We are sorry for the issues you encountered with the odor during your stay. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. We also apologize for the unsatisfactory service you received from our front desk associates. Your concerns will be shared with the appropriate individuals in our organization so that this does not repeat. We regret we did not merit the rate you paid, and we hope you will consider and give us a chance to serv... read more
ALL GOODGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG
Business response:
Thank you so much for the feedback of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are here. Sincerely, Hotel Management
Loved it Very nice hotel and very clean and comfortable
Business response:
John, thank you for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our well-maintained property. Thank you also for being our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
Everything was great
Business response:
Kelly, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
It was chilly, heat really was not enough, and another blanket would have done the trick !
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry for the issue you had with the HVAC unit in your room. We have alerted our mainteannace team about it, and they are fixing it immediately. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Rather disappointing The place is undergoing major renovations and that's annoying, so is the fact that they have two buildings next door to each other and we went to the wrong one first. The soda bed is a love seat, tiny. The beds were hard, the shower head sprayed water everywhere. The hallways smelled really musty. We had to ask for bedding for the sofa bed, there wasn't any in the room and the only towels were hand towels, inconvenient to dry off after a shower. Oh, and the "breakfast" is breakfast bars, prepackaged muff... read more
Business response:
Suzanne, we truly apologize for the many difficulties you faced during your stay with us. The housekeeping team and maintenance team has been made aware of the in-room problems you described and we will ensure these are taken care of. We also regret the disappointment you had with our grab-and-go breakfast. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd.
How is Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd. rated?
Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd. has a 4.2 star rating with 1,305 reviews.
When is Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd. open?
Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd. is open now. It will close tomorrow at 12:00 a.m.