Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.

Business response:

Thank you for reviewing your stay at Extended Stay America. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the smell you experienced in the lobby. We have discussed your feedback with our housekeeping team in order to remove the odor from our property. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Jimmy, thank you for taking the time to post a review. We sincerely apologize for the odor issue you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospita... read more

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for the review. It’s a pleasure knowing your visit with us was an enjoyable one. We value your feedback as it will help us improve our service and facilities moving forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you did not experience the best from our associates. Your feedback will be used as a training tool to improve our service going forward. Also, please know to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay. However, we are sorry we didn't meet all of your expectations. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay. However, we are sorry we didn't meet all of your expectations. We value your feedback as it will help us improve our service and facilities moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management