This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Rebecca, it was a pleasure having you as our guest at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr. We strive to please all of our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your 5-star rating, and we look forward to your return visit in the future. Sincerely, General Manager
Ok hotel, pretty basic Hotel was ok, nothing too fancy. Service was ok too, not overly kind. Breakfast is NOT included, it's basically a "grab and go" option where you get granola bars and bagged muffins. We booked a smoking room in error but they were able to switch us to a non-smoking one, which was nice. Area is surrounded by office buildings so isn't very "touristic", but it was fine.
Great hotel for an excellent price! This was my second time staying at this hotel because of the price, location and service. I really enjoyed my short stay there and will be back.
it was s good
Business response:
Thank you for taking the time to share your experience. I am pleased to see you had a pleasant stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
I booked a no smoking room. The smell of smoke was heavy in the room. I went to the desk to ask for another room as I have heart trouble and I'm allergic to smoke. He wouldn't give me another room without paying more money. Hotels.com did offer to Credit me $50 for my next hotel stay. But I have yet to see the credit.
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that you did not receive the correct room accommodations and that you were not helped accurately. We will work with our staff on making sure that guests are receiving the correct room. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Nice place to stay for the price Location was difficult to get to due to construction and the 2 other locations that are very close. I tried to check in at the other 2 locations and this location's entrance is kinda hidden at night. Staff was ok and the room was also ok. Some people staying at the location were in the parking lot very late in the evening and the noise was a little bothersome.
Business response:
Thank you for taking the time to share your experience. I am disappointed that our location was difficult to find and that your stay wasn't the best. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Good, but hard to get to! I had a very nice stay, but there is a lot of construction in the area and it can be hard to get to the hotel. Totally not their fault! There was also trouble with the elevator that night, but the desk staff helped me get my bags to my room. The room was very clean and most comfortable.
Business response:
The team and I appreciate your remarks. We are pleased to read you received excellent customer service from our staff during your stay and that your room accommodations were comfortable to your liking. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.