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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
It is so nice to see your four- star rating about your stay at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr. We are glad that you had an excellent experience and appreciate you being our guest. We would love to welcome you back the next time you are in the area. Sincerely, General Manager
Adjust the rules!!! Location was fine because I was closer to my apartment complex. I was disappointed with the service because I had to ask for coffee and had to go and get it myself. First time ever!!!!I think if you are staying overnight those you should be treated AS....or different from customer who is renting for a longer period of time!!!
Business response:
Angela, thank you for your feedback. Although you liked our location, we are sorry for not living up to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So, we certainly understand why you may have found our services a bit different than traditional hotels. We hope you choose us again when your travels bring you back tothe area. Sincerely, General Manager
Business response:
Jalessa, thank you for being our guest at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr. I am glad your overall visit was a great one. We value your feedback and hope to see you back soon. Sincerely, General Manager
There was leftover food in the refrigerator upon arrival, front desk was pleasant and responsive. The refrigerator made such a racket it woke me several times at night.
Business response:
Thank you for posting a review of your stay. We are glad you liked the service you received from our front desk staff, but we apologize for the inconvenience you experienced due to the noisy refrigerator and also for the oversight in regard to the housekeeping service. Your concern will be addressed to the respective teams to avoid further inconvenience to our future guests. We value your business and hope you will choose us again as we would love to ensure you have a better visit. Sincerely, General Manager
Business response:
Marc, thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr. Sincerely, General Manager
Business response:
Audrea, many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr. Sincerely, General Manager
Business response:
Alfonso, thanks for your nice rating! It's nice to see you had a comfortable time at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, General Manager
Decent room/decent price The bed was awful. Our backs hurt. I think new beds are in need.
Business response:
Ashley, thank you for staying with us. We are terribly sorry that the bed of your room impacted your comfort and for that, we sincerely apologize. We value your feedback and will certainly share your comments with our management team. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. We look forward to seeing you again at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr. Sincerely, General Manager
will not stay here again! The room had a musty smell. There were no dishes or utensils in the kitchen. The windows were unlocked. There is no pool or gym as stated. Would have been better to stay somewhere else!
Business response:
It was disappointing to read your review. We regret our accommodations did not meet your expectations and apologize if our dishware policy was not communicated to you at the check-in. Our brand standards require us to keep the kitchenware at the front desk rather than leaving them in the suites. Additionally, we ensure our website is clear and our front desk staff offers clear communications about our offerings and services. We value your business and hope we will be your choice again in the future. Sincerely, General Manag... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,166 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.