Extended Stay America Select Suites - Orlando - Southpark - Equity Row

Business response:

We are glad our service and facilities lived up to expectations! It was a pleasure to read about the excellent service you received. We strive to deliver great hospitality every day, and we thank you for taking the time to acknowledge our efforts. We hope you will make Extended Stay America your home away from home whenever your travels bring you this way again. Sincerely, Hotel Management 

Business response:

Thank you so much posting a review of your stay. It's nice to read that we met most of your expectations. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Monika, thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you for your nice rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Ernesto, we appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

David, thank you for your review. Although you were pleased with our location, we are sorry for the issues you experienced and regret the inconvenience it caused. Our Maintenance team has taken your concern into consideration so that corrective measures can be taken. We hope to have another chance so we can serve you better. Sincerely, Hotel Management 

Business response:

Beatriz, thank you for staying with us. Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Katelynn, thank you for being our guest. We are glad to know that overall you had a pleasant stay. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management