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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
super hotel for the price great stay wish it was extended. Staff could not be any more pleasant or helpfull.
Rooms did not have clothing irons or boards available. Staff just saíd, all were broken. I will not be staying at this hotel again
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely regret the inconvenience you experienced regarding the in-room amenities during your stay. We appreciate you bringing these to our attention. Your feedback will be shared with the relevant teams to address these issues and improve the overall guest experience. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Arrived late evening. First room we got had someone else in it. Second room was ready but sheets were stained, there were no towels or toilet paper, and the back hallway smelled like weed. Cabinet doors were falling off hinges and smoke detector started chirping after an hour of being there. Place felt very unsafe. We packed up and went to another hotel.
Business response:
Dear Guest, We sincerely apologize for the serious issues you encountered during your stay. Being assigned an occupied room, followed by unacceptable room conditions and maintenance concerns, is completely unacceptable and not reflective of our standards. We also regret the discomfort caused by the safety concerns you experienced. Please be assured that this matter has been escalated to our management, housekeeping, and maintenance teams. We truly regret the inconvenience caused and appreciate your feedback. We hope to have ... read more
The place did not look as advertised staff was on the phone when we walked in on a personal call was very rude didn’t greet us wasn’t polite rooms had roaches no garbage can no shampoo no hand soap curtains were too small. Lots of light was coming in from the parking lot. I would never stay at this hotel again.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We regret not meeting your expectations and are sorry that your arrival did not feel as welcoming as it should have. Your feedback is important, and it has been shared with our team as we continue to focus on delivering a more attentive and comfortable experience for every guest. We also appreciate your noting areas where we can be more consistent in preparing our rooms for arrival. We always aim to provide a pleasant stay with thoughtful service, an... read more
Trash on floors in hallways. Dog poop on the floor in the hallway. Dog pee on the floor in the stair well. Unsanitary conditions throughout the property.
Business response:
Dear Guest, We sincerely apologize for the unacceptable conditions you encountered in our hallways and common areas. Cleanliness and sanitation are extremely important to us, and what you described does not reflect the standards we strive to maintain. We will be addressing these issues with our housekeeping and management teams to ensure closer monitoring moving forward. Your feedback is very valuable and helps us improve our property. We appreciate you sharing your experience and hope to welcome you back for a much cleaner ... read more
Absolutely unacceptable and disgusting. This place should not even be operating. There are cockroaches everywhere, extreme dirt and visible deterioration in every corner. It feels neglected, unsafe, and completely out of control. There is no staff available—no one to help, no one to respond. You are basically left alone in a place that feels dangerous and abandoned. This is not just a bad stay, it’s a serious health and safety issue. Do yourself a favor and stay far away from this hotel. No one should ever book this place.
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We are truly sorry to hear that your experience did not provide the level of comfort, care, and support expected during your visit. Maintaining a safe, well-kept, and properly serviced environment is very important to us, and your comments have been shared with the appropriate teams for immediate review and attention. We appreciate you bringing these concerns forward, as guest observations help guide ongoing improvements. We hope the... read more
Upon check in the staff gave me a sheet and tacks saying the curtin was down and no one could put it up or no other rooms the fridge was dirty and roaches running around i have pics of everthing.
Business response:
Dear Guest, We are very sorry to hear about your experience upon arrival and the condition of the accommodations you encountered. We understand how concerning this must have been and how it impacted your stay. While our team aims to provide suitable alternatives whenever possible, we regret that this was not the case during your visit. Your comments regarding cleanliness and overall readiness of the room are taken seriously and will be carefully addressed with our housekeeping team. We appreciate you sharing your concerns an... read more
Was dirty. Had strong old Smell, the Side door was broken and Glasses Scarred everywhere, they ask you to put out the Garbage.
Business response:
Dear Guest, We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. It's concerning to hear about the side door and the safety issues you described, which are especially troubling and have been shared with our team. Your comments regarding waste disposal have also been noted for review. Providing a safe, clean, and comfortable environment is our priority, and we are disappointed that we did not d... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.