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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells in the hallway,bunch of people just hanging around outside wouldn’t stay here again if it was free
Business response:
Dear Guest, We sincerely apologize that your stay did not meet your expectations, particularly regarding the hallways issue and the presence of people outside. Guest comfort, safety, and satisfaction are our top priorities, and your comments have been shared with our housekeeping and management teams to review overall guest experience. We take all feedback seriously and are committed to providing a safe, clean, and welcoming environment for every guest. We hope to have the opportunity to provide a much-improved experience an... read more
They gave away my room and didn’t accommodate me in any other way!!!
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced regarding your room. We understand how frustrating this situation must have been and regret that we were unable to accommodate you properly at that time. Your concerns are taken seriously, and we are reviewing our processes to prevent similar occurrences in the future. Providing all our guests with a comfortable and seamless experience is our priority, and we regret falling short in your case. We hope to have the opportunity to provide a better experien... read more
Worst stay I’ve ever experienced at a hotel.
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you encountered during your stay. Please be assured that your comments will be reviewed internally. Guest comfort and satisfaction are extremely important to us, and we regret that we did not meet your expectations on this occasion. We truly value your feedback and hope you will consider giving us another opportunity to provide you with a much improved experience in the future. Sincerely, Hotel Management
Room was so dirty you didn’t want to touch anything. Staff was nice. Amenities were lacking - no shampoo, only soap in the bathroom / shower. At 2am a loud, aggressive fight broke out in the hallway, questioning safety.
Business response:
Dear Guest, Thank you for sharing your experience with us. While we are glad to hear that our staff was nice, we are truly sorry that the cleanliness of your room and the lack of amenities did not meet expectations. This is not the standard we strive to provide. We also deeply regret the disturbance you experienced in the hallway. Please be assured that guest security and comfort are top priorities, and your comments have been shared with the management team. We value your feedback and hope to restore your confidence. We loo... read more
My flight was delayed and despite calling and asking if i could check in late, i was told i could, when i arrived i was refused check in.
Business response:
Dear Guest, We sincerely apologize for the frustration and inconvenience you experienced after your delayed flight and arrival. We understand how difficult it must have been to be assured that late check-in would be accommodated, only to be denied upon arrival. While room availability and operational factors can sometimes affect accommodation timing, clear communication remains important so guests receive accurate information. Your experience will be reviewed with our team to ensure better coordination and service reliabilit... read more
Staff was barely present. Loud noises all the time. Blinds didn’t shut all the way. Server room was absolutely loud and chirping all night. Will spend more money next time to not ever go here again
Business response:
Dear Guest, We sincerely apologize for the noise disturbances and maintenance concerns you experienced during your stay. A comfortable and restful environment is very important to us, and we regret that issues such as the blinds and equipment noise disrupted your visit. We also apologize if our staff did not appear readily available when needed. Your comments have been shared with the concerned teams. We truly value your input and hope you will reconsider and allow us the opportunity to welcome you back for a quieter, more c... read more
As instalações do hotel e do quarto estavam terríveis. O quarto bem sujo: lençol de cama, carpete, paredes. Além da falta de limpeza a manutenção também não existe: a porta do banheiro estava quase caindo, duto de ar do banheiro imundo, fios do lustre aparentes, assoalho/rodapé soltos. A condição real do quarto não condiz com as foto mostradas na hora da reserva.
Business response:
Dear Guest, Please accept our apologies for the disappointing experience you had with us. Each room is expected to meet our standards for cleanliness and proper upkeep before being assigned to a guest, and we regret falling short during your visit. The concerns you described regarding the overall condition and maintenance of the room do not reflect the comfort we aim to provide. Please be assured that your feedback has been shared with the appropriate teams for careful review and attention. We sincerely hope you will allow u... read more
We checked in, there were drug addicts everywhere. We finished checking in and went to our room I open the door and put the light on and IMMEDIATELY saw about 10 cockroaches running in the kitchen area. We went right back down to the front desk to get a refund and stay elsewhere. Completely unacceptable this place needs to be condemned!
Business response:
Dear Guest, We are deeply sorry to hear about the distressing situation you encountered upon arrival and the cleanliness concerns you experienced. What you described is far from the environment we strive to provide, and we sincerely regret the inconvenience, discomfort, and frustration caused. Your comments are being taken very seriously, and we will address each of your concerns as we remain committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as it helps us enhance the e... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.