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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Parking was easy - except the random board my aging dad didn’t see in the dark, which caught his foot between it and the curb causing him to fall - this was in the handicap labeled spot by the way. There was an alarm by the front door (inside) going off for the duration of the multi day stay. Two police officers were knocking on a door down the hall when we checked in. At night, the hallways were so dark it was nearly impossible to see. Didn’t feel safe at all. This felt less like a hotel and more like a halfway house. The r... read more
Business response:
Dear Guest, We sincerely apologize for the numerous issues you experienced, particularly the safety concern involving your father, which is deeply troubling to hear. Please know that guest safety, security, and comfort are our highest priorities, and we regret that we fell short in so many areas. Your concerns regarding lighting, maintenance, noise disturbances, room condition, and service response have been taken very seriously and will be shared with the management team. We truly regret the inconvenience and distress cause... read more
Please trust me… you can find better. Our room was gross. Filthy. Huge stains on carpet…microwave was rusted. Just awful. Front desk help hard to find.
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the experience you described. Cleanliness and proper maintenance are top priorities for us, and we regret that we did not meet those expectations during your stay. Your concerns regarding the carpet, microwave, and overall room condition have been shared with our housekeeping and maintenance teams for immediate attention. We also apologize for any inconvenience caused by difficulty in reaching our front desk staff, as we strive to be available and responsi... read more
My poor room was definitely outdated and needed new carpeting, There was a dog barking in the hallway. The panic push bar device on the front door is broken. I got there at 305.. didn't get checked in till 325. The assistant at the counter was nowhere to be found. Cops came the next morning. Turns out someone was stabbed and robbed. The next day the cops showed up again. Positve is hit water , clean sheets. Oh and they charge you 2.99 for extra towels if needed. Lol .
Business response:
Dear Guest, We sincerely apologize for the delays during check-in, maintenance concerns, and the disturbances you experienced during your stay. This is not the level of comfort and safety we aim to provide. We are also concerned about the issues you mentioned and have shared them with our management and maintenance teams for immediate attention. We appreciate your positive comments regarding the clean sheets and hot water. Your feedback is valuable in helping us improve our services. We hope to provide you with a better expe... read more
I hate to write bad reviews, but that property was so outdated and the kitchen area of our room was so nasty. The beds were fine thank God. Property doesn't even have an ice machine.. They gave us two bath towels for three people.. the only reason we stayed there was because our flight got canceled and there wasn't much else around available.
Business response:
Dear Guest, We sincerely apologize that your experience did not meet expectations, particularly regarding the condition of the kitchen area, limited amenities, and towel availability. This is not the standard we strive to provide. We do appreciate your kind note about the beds and are glad they offered some comfort during your stay. Your concerns have been shared with our housekeeping team. We truly value your feedback and regret the inconvenience caused. We hope to provide you with a much better experience in the future. Si... read more
My stay there was very unpleasant. The motel is in very poor sanitary condition; the exterior areas are extremely dirty, and people were smoking marijuana—even inside the rooms. The rooms themselves are in terrible shape—filthy and reeking of cigarette smoke. I have no idea who inspects them before making them available to guests. Honestly, this property should be investigated by the Orlando Department of Health, and the property manager should be fired, as there are simply no excuses to justify such numerous violations of h... read more
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience you encountered during your stay. The concerns you raised regarding cleanliness and overall property condition are taken very seriously and do not reflect the standards we strive to maintain. Please be assured that your comments will be shared with our housekeeping and management teams to improve our services. Guest safety, comfort, and satisfaction are our highest priorities. We truly value your feedback and hope you will give us another opportunity to welcome... read more
The room was not clean, the toilet seat was broken so if you sat on it, you would fall. If you didn’t catch yourself, the top of the refrigerator was dusty and filthy, there was no desk and I had to go ask for one, the air-conditioning unit was in shambles, the furniture was chipped up on the side. Needs a lot of improvement. In addition there was a gap at the bottom of the door leading to outside, therefore, allowing critters to slip inside the building and ultimately in peoples rooms. I am disappointed to have had to pay a... read more
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the maintenance issues as well as the cleanliness concerns. This is not the standard we strive to provide, and we regret the inconvenience and discomfort caused. Your comments regarding the air-conditioning unit and door gap will be shared with our maintenance team for review. We also understand your concerns regarding value and truly appreciate your input. Your feedback helps us improve, and we hope you will reconsider and allow us the opportunity to welc... read more
rude staff and roaches and no up grades
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are concerned to hear that your experience did not meet expectations, and we understand how important a comfortable and welcoming stay is for every guest. Insights like yours help us better understand how visitors perceive their accommodations. Ensuring a safe, clean, and pleasant environment is always a top priority, and we value comments that highlight areas for attention. While we cannot change your recent visit, we hope you might consider giving us anot... read more
This place is seriously terrifying. I felt like I was in a nightmare the whole time I was there, and was NEVER ABLE to even stay at the room I had already booked and paid for. There was no desk attendant, for one, and the number the sign said to call went to voicemail twenty times before I gave up. There is absolutely no security, as seen by the two barefoot guys doing whippets in the lobby. The lights flickered and the fire alarm was blaring the entire time we were there. We eventually had to leave and go back to the airpor... read more
Business response:
Dear Guest, We are truly sorry to hear about the distressing experience you described and regret that your visit did not meet your expectations. The concerns regarding the check-in process, safety, noise, and overall environment are taken very seriously, as providing a safe and comfortable stay for our guests is our top priority. Please accept our sincere apologies for the inconvenience you encountered. Your comments will be reviewed with our team to improve our services. We appreciate your feedback and hope we may have the ... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.