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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was neglected , never change bed linen, killed 8 cockroaches, the room had a foul odor ,had to buy odor reducer ,the rug in poor condition. Woke up with cold .in my eyes..Never sgain
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of the outside insects mentioned. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced. Moreover, we have noted your concerns with the overall cleanliness and atmosphere of the accommodations. W... read more
Awful, room was in total disorder, Marihuana smell all over, disgusting hotel. We cancel the reservation and book a Hampton Inn close by.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to learn that your arrival did not meet the standards you anticipated, and we understand how disappointing it can be to encounter conditions that affect comfort and peace of mind. Your feedback is important to us and has been noted for careful review, as guest feedback plays a vital role in guiding continued improvements. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Managemen... read more
Terrible customer service and the room stinks. You have to pay for towel service and a super sketchy location
Business response:
Dear Guest, We regret that your stay left you dissatisfied and apologize for the inconvenience you experienced. The concerns you mentioned regarding service, comfort, and the surrounding environment are taken seriously, as they do not reflect the standards we strive to uphold. Guest well-being and satisfaction remain our top priorities, and your feedback has been shared with our team to help address these issues. We appreciate you taking the time to share your perspective and hope you will consider giving us another opportun... read more
I was extremely disappointed with my stay. The room I was originally given was in very poor condition—broken and damaged fixtures, and the bathtub faucet was dripping heavily the entire time. The overall condition of the room was unacceptable. Requested a room change and was told there were no other rooms available with double beds. Unfortunately, I needed a double-bed room because I was traveling with my family. I was forced to settle for a room with a king-size bed and a couch bed, which was not ideal or comfortable for us... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that your stay did not meet expectations. We understand how challenging it must have been to manage the room conditions and the lack of a suitable double bed option while traveling with your family before an early flight. The concerns you raised regarding maintenance and comfort do not reflect the level of care we aim to provide, and we are working with our team to address them. Your comments are appreciated, and we hope you’ll give us another opportunity to provide ... read more
Room smelled like smoke and was severely out dated
Business response:
Dear Guest, Thank you for sharing your feedback. We’re sorry to hear that your room didn't feel as fresh or updated as expected, and that smoke impacted your stay. Guest comfort is very important to us, and we have shared your observations about the room with our team to help improve the experience for future visitors. We hope you’ll consider staying with us again so we can provide a more comfortable and enjoyable visit. Sincerely, Hotel Management
The service at the front desk was great! The room itself was disgusting!!! Bathtub was filthy with fair from previous guest, the floor, toilet, counter top and sink had cigarette burns everywhere. This was supposed to be a no. Smoking room.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are pleased to hear that our front desk team made a positive impression, as providing attentive service is a priority for us. At the same time, we sincerely apologize for the condition of your room, which clearly did not meet the standards we aim to uphold. Your feedback is extremely valuable and will help guide improvements to ensure a cleaner and more comfortable environment. We hope you will consider giving us another opportunity to provide a stay that... read more
It was dirty rusty and I didn't get the accommodations I booked
Business response:
Dear Guest, We appreciate you taking the time to share your experience. It is disappointing to learn that the condition of your room fell short of the cleanliness and care our guests expect, and that the accommodations provided did not align with your reservation. Your feedback has been shared with the appropriate teams to help ensure greater consistency and comfort for future guests. We hope you will allow us another opportunity to provide a stay that better reflects our commitment to a welcoming and satisfying experience. ... read more
Terrible
Business response:
Dear Guest, We regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will help us make the necessary improvements. We hope you will consider giving us another chance in the future to provide you with the st... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.