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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room is clean and spacious. The blanket was extremley thin and I asked for a warm blanket - but there were none. I used all 4 towels to stay warm. The hair dryer did not work - I got another one from the front desk. The bearkfast was very nice.
Business response:
Tal, thank you for being our guest at Extended Stay America. We are glad you liked our spacious rooms and enjoyed our breakfast. However, we are sorry to know we were unable to provide you with more blankets. We have shared your comments with appropriate members of our team to make sure this does not repeat. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management
So so Sheets were not clean. Staff was great. Building is in need of renovation.
Business response:
Thank you for choosing our hotel. We are pleased you liked our associates, but we are sorry the sheets were not clean. Your feedback has been shared with the housekeeping team to be more attentive in their work going forward. We value your observation and hope to see you again in the future. Sincerely, Hotel Management
There was an odor both nights that was weird. The main area where the food was was filthy. Our room was clean, but no maid service. So we had dirty towels.
Business response:
Melissa, thank you for being our guest. Although you liked the cleanliness of your room, we are sorry our hotel fell short of your expectations. Your concern regarding the odor will be shared with our housekeeping team so that corrective measures can be taken. Kindly note, towels are exchanged at the front desk and it’s complimentary. We will be sure our team communicates this more clearly going forward. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
Byo stuff The hotel needs updating and better supplies. The face soap was like using fake soap it didnt create any suds at all. There was only 2 cups but nothing else a hotel ususlly has. The tub didnt turn off completely leaving a stream of water all through the night . It was running when i first entered the room and i thought someone was in there. I didnt tell anyone because it was late and i just wanted to go to bed. If you stay here bring all your own supplies and breakfast. Maybe it was because it was a weekday but bre... read more
Business response:
Kathleen, thank you for staying at Extended Stay America. Although you had an overall pleasant stay, we are sorry for not meeting all of your expectations. Please note, to ensure the cleanliness, kitchenware is kept at the front desk. Your concerns regarding the tub have been shared with the maintenance team to fix it immediately. We value your feedback and have taken note of it. Thank you once again, it will be our pleasure to welcome you back on your next visit to the area. Sincerely, Hotel Management
Staff was Great and Big Smiles. They went out of there way to help me with my visit. Room was clean and fresh. Bed was comfortable with nice sheets.
Business response:
Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our clean rooms, friendly staff, and comfortable beds. We look forward to welcoming you back soon! Sincerely, Hotel Management
The rooms are carpeted which is a major plus for me. The only confusing thing is that there are to buildings with two separate lobbies and different checkin areas
Business response:
Thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you liked everything we have to offer and that you had a restful stay in your room. However, we regret the inconvenience you had at arrival. Your rating is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 4.3 star rating with 1,647 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.