Extended Stay America Select Suites - Orlando Sports Complex

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

Jailene, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you loved your well-equipped suite as well as the kitchenette. We appreciate your feedback and look forward to welcoming you back soon for another outstanding experience. Sincerely, Hotel Management 

Business response:

Carmem, thank you for choosing Extended Stay America for an overnight stay. We're glad to know our location was convenient for you and that you were pleased with the service provided by our staff. However, we're sorry our cleanliness was not to your expectations. We have discussed your feedback with our housekeeping team to be more diligent with our working moving forward. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Cynthia, thanks for being a guest at Extended Stay America. It was a pleasure knowing everything went well during your stay and that you liked our well-maintained hotel. Your business is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management 

Business response:

Thank you for visiting us. It makes us happy that we were able to deliver a pleasant stay. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management