Extended Stay America Select Suites - Orlando Sports Complex

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

JUNHAK, thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer it to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided and hope you will choose to stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are happy to see you had a pleasant time with us, but we are sorry for the maintenance issue you encountered. Rest assured, your feedback has been shared with the respective team to address these issues immediately. Thank you again, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for your fantastic review. We are delighted to know you were impressed with our associates and that our location made your stay a memorable one. Thank you again for the great review. Please come and see us again! Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are pleased to know you enjoyed our location, but we are sorry for the cleanliness issue you encountered and that you were unaware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We appreciate your business and hope to see you again so that we can provide you with an even better experience.... read more

Business response:

Thank you for posting a review of your stay. We're glad you liked your well-equipped room, but we're sorry for the inconvenience you had due to our hotel policy and for not meeting your expectations with our grab-and-go breakfast. Please know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We will also share your feedback with our Brand Leaders so that they ca... read more