Extended Stay America Select Suites - Orlando Sports Complex

Business response:

Cynthia, thanks for being a guest at Extended Stay America. It was a pleasure knowing everything went well during your stay and that you liked our well-maintained hotel. Your business is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management 

Business response:

Thank you for visiting us. It makes us happy that we were able to deliver a pleasant stay. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Jose, thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Robert, thank you for sharing your experience at our hotel. We're glad overall you had a pleasant time with us, but we're sorry that you did not like the location of the hotel and for not meeting some of your expectations. Please knowall our rooms have a full-size refrigerator which has ice trays in it for our guests’ convenience. Therefore, we do not have the ice machine on our property.Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. ​​​​​​​Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are glad to know you were impressed with our hotel and the value we offer. However, we are sorry we missed meeting some of your expectations. We value your suggestion and look forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

Thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Luis, thank you for the wonderful feedback of Extended Stay America. We are delighted to know you were impressed with the great service delivered by our associates and that you had an amazing time with us. It was a pleasure to have you here, and we cannot wait for your return visit. Sincerely, Hotel Management