Extended Stay America Select Suites - Orlando Sports Complex

Business response:

Felix, thank you for being our guest. We are sorry for the disappointment you had with our breakfast and that we couldn't meet your expectation for a perfect stay. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation.It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your experience online. We are sorry for the noise issue. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We are sorry for the noise issue and to know that you felt unsafe while you were here. Our team is well trained to handle any situation and maintains a good environment. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Tiffany, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Orlando, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Gregory, thank you for being our guest. We are happy to know you had liked our in-room amenities and that you found us to be of a fair price. However, we are sorry the smell of smoke compromised your stay. We have asked our housekeeping team to make sure your room receives a deep clean to remove the odor. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Emerson, thank you for your feedback of the Extended Stay America. We are glad to know you had a pleasant experience and that you liked our friendly staff. However, we are sorry for the cleanliness issue you encountered during your stay. Your comments have been shared with our housekeeping team, and we will be more diligent moving forward. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Gace, thank you for taking the time to share your feedback. We are sorry for the difficulties you faced due to our hotel policies, and it appears we may have missed an important communication during your check-in. Being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. Also, all the toiletries and kitchenware are available at our front desk, and our team gladly delivers these items to your suite upon your request. We hope to ... read more