This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Daniel, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Could Have Been Better The staff was kind and helpful. I was disappointed with the room appearance and issues with the sound on the TV. Another issue was the breakfast options. It was supposed to be an on the go breakfast, On my first morning, there was barely anything on the counter. This was around 7:30 too. On my second day, they had a few small muffin packages out and bread for toast and maybe jelly. I expected a little more choices for an Extended Stay property.
Business response:
William, thank you for being a guest at our hotel. We are glad to know you had a pleasant stay. However, we are sorry we couldn’t provide you with an excellent breakfast experience and for the maintenance issue, you had in your room. Your feedback has been discussed with the appropriate team in an effort to enhance our facilities going ahead. We appreciate you for choosing us and hope to have a chance to make it to you on your next stay. Sincerely, Hotel Management
Business response:
Geneva, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Excenente
Business response:
Thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Overall ok,good location but needs some rooms upgrade not bad for the price
Business response:
Thanks for being our guest. Although you liked our location, we sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Checked in late, and the fire alarm in the room was periodically chirping with the low battery signal. There was no maintenance after hours to fix it, and no other room to switch into, so we had to sleep through it. Shower faucet also leaked. We were moved to a different room the next day, and the beds had a sheet and bedspread, but no blanket. Had to request that from the front desk, and had to wait because they were all in the wash. There were no hangers in either room. Continental breakfast was limited, and they were out ... read more
Business response:
Dear Guest, thank you for sharing about your stay. We are so sorry for the noisy situation upon your arrival and for not promptly finding you more comfortable arrangements. This has been addressed with our team and we are making sure this type of service is not repeated. Thank you for sharing that our staff was friendly and overall you had a satisfactory stay. We hope to see you again soon. Sincerely, Hotel Management
Needs improvement Upon arrival we asked for ice.. turns out there's no ice/water machines. But our room had a built-in kitchen and in the keycards it says you can ask for several things for the kitchen like a coffee maker.. YET theres no ice machine.. blew my mind. Secondly the sheets were dirty - we found hair on them that wasn't ours. The carpet left your feet with a residue. Had to wash up and make sure to keep my socks on. Pros: Pet friendly.
Business response:
Stephanie, thank you for choosing us. Although you had a pleasant stay with us, we apologize for the cleanliness issue you experience in your room. Your feedback is discussed with our housekeeping team for review and action. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I did not like that there weren’t any plastic cups in the room.
Business response:
It was a pleasure serving you. Although you had a great stay at Extended Stay America, we are sorry that you didn’t like our kitchenware policy. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management
When I called there was some confusion about which hotel I was booked for there is two on the property...it turns out I was booked at the hotel on the back property which worked out for me since the staff at the front hotel was not great!! When I called and spoke to the staff at the front hotel the women who answered had an entire conversation with other staff member before even acknowledging she had picked up the phone and greeting me on the other end...once she had greeted me and I began explaining the reason for my call s... read more
Business response:
Thank you for choosing us for your needs. We are glad to know you had a pleasant stay. However, we apologize for the behavior of our associates. Your feedback is shared with our team as it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,900 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.