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Extended Stay America Select Suites - Panama City - Callaway
- Hotels
- Callaway, FL
About this business
Soak up the sun at Extended Stay America Select - Panama City - Callaway! We are the perfect location for business travelers, students, tourists and those relocating to the Panama City, FL area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off U.S. Route 98 and is only 7 miles from the Tyndall Air Force Base. From our location, you can easily visit local attractions such as Panama City Beach, St. Andrews State Park, Pier Park and ZooWorld Zoologic... read more
Location details
902 N. Tyndall Parkway, Callaway, FL, 32404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall disappointing. The room was not properly cleaned before check-in and this was after a supposed inspection for readiness when we arrived. The bathroom had hair in the shower, the toilet had urine on the seat, the kitchen trash can was full of trash, and the floor was dirty. It is very doubtful that we will ever be staying at Wood Spring in Panama City, Fl. again.
Business response:
We appreciate you for taking the time to share the details of your stay, Donovan. Our housekeeping and front desk team work hard to ensure that your room is sparkling clean and ready for your arrival. We are disheartened to see that we fell short in this area and that we failed to earn your recommendation. We will make sure that we address these concerns with our team for proper action and resolve. Thank you for allowing us to host you and we do hope that your future travels are both comfortable and pleasant.
Will not stay there again. We evacuated for Hurricane Ida. 3 rooms/2nights. Arrived quite late because of evacuation traffic. I called several times to make sure our rooms would still be available. Couldn’t get a solid “yes they will be available “ answer from the hotel or Hotels.com. This hotel is definitely not a 6.0 rating. The floors were filthy. The cost of the rooms were too high for the cost. I wish I could get refunded.
Business response:
Hello Kathryn. We hate to see that your stay was not met with the level of cleanliness and comfort that we strive to deliver to each of our guests. Our housekeeping team works hard to ensure that your stay is both comfortable and pleasant and we can't apologize enough that we failed to satisfy your expectations. Thank you for sharing your experience with us so that we can improve.
Covid type hotel - All hard cleanable surfaces The word that comes to mind is "spartan". All of the floors are done in vinyl tile, in the room, halls, everywhere. The chairs in the room were what you would expect in a elementary school cafeteria. Chrome legs and plastic seats. Bed was good. Little to no amenities such as lobby, breakfast, etc. Kinda "bare bones". Did have a kitchenette with a full refridgerator.
Business response:
Thank you for your detailed review, Steven. We hate to see that you did not truly love your stay with us, and that we fell short in delivering an exceptional experience. We work hard to make each guest happy and apologize that our hotel style did not meet your needs. We appreciate you allowing us to host you and we wish you all the best in your future travels.
Small issues i shouldn’t have had to deal with For the price i wasnt expecting issues.When trying to check in at 10am they let us know we couldn’t check in until 3 so we waited at the hotel until that time in the time i was waiting i called and asked if there was early check in and they said they did and it was at 2. Wondered why this info wasn’t given when i originally came but no problem. My boyfriend walked in the lobby in swim trunks and no shirt which got there attention in the middle of me talking i was cut off so they... read more
Business response:
Thank you for your detailed review, Tarah. We sincerely apologize and are disappointed to see that your stay was not met with the level of customer service and cleanliness that we strive to give each and every guest. We also apologize that you were not aware of our value focused hotel style. We are indeed more of an extended stay - so our goal is to pass down all the savings we can down to our guests. This means that certain amenities are available for additional cost. We are so sorry that we failed to satisfy your expectati... read more
Nasty, smelly, don’t waste your money! Check in was fine as long as you’re there before 5:00. Once we were checked in we went straight to the room where it reaked of urine. There were no towels in the room and only two super flat pillows on the bed. In order to get towels you must go to the front desk to get them. No big deal if anyone was ever there. The lobby was always full of guests waiting to check in, get their room key fixed, or exchange towels. We waited 30 minutes for someone to come to the window and when she final... read more
Business response:
Amber, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Everything was ok… friendly people nice staff only thing I didn’t like was to reach some one on desk had to call during open hours. No ones there at the front desk during open hours One more thing my trip ended early wanted to check out early but didn’t want to refund me the difference which it sucks… so we stayed the remaining days
Business response:
Thank you for sharing your experience as we truly value the opinions of our guests. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.
I loved it all if we ever go back we are staying here again front desk was wonderful
Business response:
We are so happy to see that you enjoyed your time with us! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Never again The hotel as a whole was disgustingly filthy; from the floors, to the walls, to the door handles. I wouldn’t stay here again even if it was free! The inside of our door had food and dirt smeared on it. I wish I would have thought to take pictures. I used some cleaning wipes I happened to have in my purse to clean as much as I could.
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Frequently asked questions about Extended Stay America Select Suites - Panama City - Callaway
How is Extended Stay America Select Suites - Panama City - Callaway rated?
Extended Stay America Select Suites - Panama City - Callaway has a 4.2 star rating with 655 reviews.
When is Extended Stay America Select Suites - Panama City - Callaway open?
Extended Stay America Select Suites - Panama City - Callaway is open now. It will close tomorrow at 12:00 a.m.