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Extended Stay America Select Suites - Pensacola - Fort Walton Beach
- Hotels
- Fort Walton Beach, FL
About this business
Location details
915 Harrelson Drive, Fort Walton Beach, FL, 32547, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average Joe I was told at check in I only needed the deposit, but they wanted it all paid for right then. They seemed a bit rude. The bed was very hard, no sleep at all. There was no box springs it was just a matress on a board. The mini kitchen was nice though. I was a little annoyed that my first night being there the fire alarm went off at 3am and a few of the people that actually lived there (since its an extended hotel), said that it had been the 3rd time in 2 weeks. Also when I had booked it I could of swore it said th... read more
No smoking signs were posted all over but people were still smoking and management didn’t do anything to stop it. The hall to our room reaked of smoke. The room had no stopper in the tub and the water wouldn’t turn off. It dripped all the time.
Business response:
Dear Guest, We sincerely apologize for the issues you experienced with smoking in the hallways, as well as the maintenance problems in your room. The concerns you raised regarding the tub and water dripping are not reflective of the standards we strive to maintain. Please be assured that your comments will be shared with our maintenance and management teams. Guest comfort and satisfaction are our top priorities. We truly value your input and hope you will give us another opportunity to welcome you back. Sincerely, Hotel Mana... read more
Room had a musty damp odor.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that the condition of your room did not meet expectations, and we regret that the odor affected your comfort during your stay. Providing a clean and pleasant environment for our guests is very important to us, and we apologize for the inconvenience this may have caused. Your comments have been shared with our team so we can review the concern and take steps to improve the overall guest experience. We truly appreciate you bringing this to o... read more
The place had coackroaches and people doing drugs. Its a non-smoking but the halls smelled of weed or smoke. We checkied in late (pre-arranged) and when we went back down after checking in there was no one to help. They lock up the front desk with a metal drop security door. We had no where else to go on Christmas Eve. First Extended Stay I have stayed at that had prople doing drugs out front. I don't usually complain but I would not reccommend bring your family. My husband thinks they are a homeless shelter or drug rehab ha... read more
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Our team never promotes any illegal activities in and around our hotel. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Horrible overcharge for $100.00 that’s not been refunded despite leaving the room in good condition. Don’t book it
Business response:
Dear Guest, Thank you for reviewing our hotel. We understand your disappointment with the deposit charges. While such a policy is standard practice, this deposit will be used to guarantee incidental charges that may be incurred during your stay, if any, as well as damages to the guest room. Please know that refunds over $100.00 will be mailed by check within 14 days of departure. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area. Sincerely, Hotel M... read more
Horrible service nasty
Business response:
Dear Guest, Thank you for your constructive feedback regarding your recent stay at our hotel. We deeply regret the service issues you encountered during your visit. Your comments have been shared with our team to reinforce our commitment to the high standards we strive to uphold. We value feedback that helps us improve and would welcome the opportunity to provide a more positive experience during a future visit. Sincerely, Hotel Management
2 of 3 bulbs were out in the bathroom. The TV did not work. The people abpve me stomped on the floor alot. People were yelling and having arguments in the hallway every night. The pilllows smelled like cigarette smoke. The shower did not have great water flow and flowed mostly out of the faucet instead of the shower head. The drain kept closing so the tub filled up each time I showered. I will pay more next visit and never stay in a place like that again. I did not feel safe.
Business response:
Dear Guest, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. The maintenance issues you mentioned, along with concerns about cleanliness and security, are being taken seriously and will be shared with the team. We understand the importance of making guests feel both comfortable and confident in their surroundings. Please know that we maintain stri... read more
Where do I start. Room door was stuck, had to use my shoulder to pop it open. Enter the roo. And to the left was the rusty/mold ridden, fridge. Proceed own to the kitchen area ( hello the fifties want there kitchen back). Tv stand drawer face was broken off and laid on top of the stand. Blind covering the window could not be adjusted in any form or fashion, to include not be able to be closed. Dirty floors, bathroom flooring coming up from water damage. Would not recommend.
Business response:
Dear Wesley, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. Considering this a rare incident, we look forward to the opportunity to host you again in the future ... read more
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Fort Walton Beach
How is Extended Stay America Select Suites - Pensacola - Fort Walton Beach rated?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach has a 3.3 star rating with 1,439 reviews.
When is Extended Stay America Select Suites - Pensacola - Fort Walton Beach open?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach is open now. It will close tomorrow at 12:00 a.m.