Extended Stay America Select Suites - Pensacola - Fort Walton Beach

JESIKA 

on Expedia

a year ago

I know is a low price but is not justified to be dirty. Everything had dust, dirty bathroom and kitchen. They didn’t respond my questions before I got there about some information that I needed before arrive 

Anthony 

on Expedia

a year ago

There was trash underneath the sink, dirty clothes in the dresser drawers, Walter on the floor from the A/C unit, room smelled like mold and no remote to the television. All this was taken care of by the nice young lady at the front desk. I came away from the stay feeling a lot better about this hotel, but I called today to check on my deposit that was supposed to be refunded only to find out that it had not been processed. Now I will have to wait and additional 5-7 business days to get my money. Overall, this was a very dis... read more

Tabitha 

on Expedia

a year ago

This was the worst experience ever and they messed up my charge they had absolutely no idea of what they are doing and I had to sleep in my truck and they were arguing with me and then they had me waste 40 dollars for pre paid cards and they were no help with the situation and the lady started flipping out and she says we're out of line and we just want all our money back because I never stayed at the hotel because she said she was calling the cops and told me that I had to leave and she didn't even cancel the reservation be... read more

Jairo 

on Expedia

a year ago

We made the mistake of booking this stay because it was relatively close to the airport. When we showed up to the property, it is located in sort of a nook of a large parking lot that is not very well lit. This doesn't help at all with the safely concerns of the area. We showed up and the Uber driver even joked about the area and drug activity. Sheesh. When checking into the property, the front desk person was friendly enough, polite, and helpful. The positives end there. The hotel itself does not seem clean and we saw sever... read more

Yudith 

on Expedia

a year ago

I have stayed in different hotels throughout the years but this one has by far been the worst one yet. The area outside the hotel is dirty, the lawn unkept. In the room the front desk personnel told me that housekeeping goes in the room every 14 days to clean that if I needed my room cleaned I could go to the front desk and ask for a broom. If I needed clean towels I had to take the soiled ones to the front desk to get them changed oh and to top it off, the guy even told me where the big garbage container was so that I can t... read more

Sherri L 

on Expedia

a year ago

The room I had nothing worked in it, and it wasn’t cleaned. The sheets were not changed and I would not recommend this place to anyone.