Extended Stay America Select Suites - Pensacola - Fort Walton Beach

Amable 

on Expedia

2 years ago

nauseating smells on the halls and bedroom. A mix of smoke and many other unpleasant odors. 

Michael 

on Expedia

2 years ago

I arrived at 23:15. The check-in counter was locked.There was a sign to use the lobby phone and dial ext 500. It did not work. I wound up calling the hotel # using my cell phone. It was answered by someone with Extended Stay call center. They got ahold of the property and said someone would be with me shortly. Long story short is it took me over 1 hour to get checked in. I do not like that at all. 

victoria 

on Expedia

2 years ago

We asked for a smoke free room and it was nothing but smoke inside. Im allergic amd had ro take 2 benadryls the attendent was extremely rude. If we didnt have to get a hotwl due to pipe issues i would never be here and want a refund immediately 

Raymomd 

on Expedia

2 years ago

Not a good experience. How can a 4 story hotel mot have an ice machine. The two uncomfortable chairs were really old. 

Anonymous 

on Expedia

2 years ago

Sketchy after dark Smelled like it was a fish fry at a halfway house. There was lots of people staying there that live there. Year round if you’re looking for luxury this is not the place for you or me. parking lot gets a little sketchy after sundown along with the neighborhood. Atmosphere comes off more like a halfway house 

REGIS 

on Expedia

2 years ago

No breakfast even thought Expedia advertises it does. Refrigerator doesn’t work. Dusty room, smells very old. Friendly lady working there. 

Elizabeth 

on Expedia

2 years ago

We had terrible customer service from the minute we walked through the door. It was a late check in for us because of the hurricane. I called the number on the phone as instructed by the directions on the wall. It took two tries until finally someone opened the front desk window. This took about 15 or 20 minutes. I felt the front desk person was sleeping and this is why it took so long. She preceded to tell us that we were a no show and that we booked the reservation through expedia and that there was nothing she could do fo... read more

Jeremy 

on Expedia

2 years ago

Got there, waited about 20 mins in a hot sauna of a waiting room, get to the room and can’t breathe because the whole hotel smells like 2 month old feet. Also the tv nor phone worked. Hair in the tub. The morning front desk lady was very rude, she should definitely not be the first face you see in the mornings. This was the worst stay ever! I just wanted to get a way to be in peace after my dad passed away and this was definitely not what I expected. 

Stephen 

on Expedia

3 years ago

Junkies passed out in stairwell, no staff overnight, thin floors allowing ALL sounds to transfer between floors, room smelled like wet dog, tub constantly ran no matter how hard you turned the knob off, shower head had green stuff growing all over it, complimentary WIFI was absolute trash forcing you to pay extra for barely usable internet, no iron/iron board, overall a piss poor experience, I WILL NEVER STAY HERE AGAIN, and I will take time out of my day everyday to spread the word about this nasty slum so that others wont ... read more