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Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was as expected. The staff was helpful and courteous. The hallways could use some deodorizer, but otherwise the stay was fine.
Business response:
Dear Jimmy R,Thank you for sharing your experience with us. We're thrilled to hear that our staff made a positive impression with their helpful and courteous service. We appreciate your feedback regarding the hallways and will certainly look into improving that aspect. Your insights help us enhance the experience for all our guests. We're glad to know that overall, your stay was satisfactory, and we hope to welcome you back soon for an even better experience.Sincerely,Hotel Management
I love this hotel.
Business response:
Dear Nicholas ,Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
Very poor road access. Warned about accident prone points just leaving the property.
Business response:
Dear Daniel,We're sorry to hear about your experience with the road access to our property. We understand how important safe and easy access is for our guests. Your safety is our top priority, and we are actively working with local authorities to improve road conditions and signage around the property. Thank you for bringing this to our attention. We hope you'll give us another chance to provide you with a better experience in the future.Sincerely,Hotel Management
Nice staff, decent room, weed smell in some areas.
Business response:
Dear Daisy,Thank you for your feedback! We’re glad to hear you found our staff friendly and your room comfortable. We apologize for the inconvenience caused by the odor you encountered. Please be assured that we are addressing this issue to ensure a more pleasant environment for all our guests. Your comfort and satisfaction are our top priorities, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with an even better experience.Sincerely, Hotel Management
Excellent stay
Terrible experience Room wasnt ready at check in time. Hallways smelled like Marijuana. Floors were sticky and unswept. Woke up to a roach crawling on me and then noticed one on my son's bed. Also, long hairs on the tub...I have a shaved head so they weren't mine. Can't get out of here quick enough. This review wouldn't let me upload pics of the roaches....imagine that.
Business response:
Dear Guest, We apologize for the disappointing experience during your recent stay. Your feedback is concerning, and we take these matters seriously. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately, and we genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincere... read more
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.1 star rating with 1,957 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.