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Extended Stay America Select Suites - Pensacola - Northwest
- Hotels
- Pensacola, FL
About this business
Location details
2310 W. Detroit Blvd., Pensacola, FL, 32534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing special.
Don’t stay! Could not get a key to the room. The door had to be recoded. Got a key the next day at 2:00. Bugs and roaches in room. Told front desk, they said it is sprayed once a week. I killed 9 roaches! There were two dead on floor. Too many dead ones in the cabinet too count. Called the 800 number because no one would answer front desk after 10:00. They couldn’t help. This could be a nice property if someone would take care of it. The front desk was not helpful. T This should not be an open place for people to stay until ... read more
Business response:
Thank you so much of your candid feedback regarding your visit, Heather. We are extremely disappointed to learn that you experienced issues with pest sightings and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Request refund inmediately! I arrived with my wife at 10:30 pm to check in and it was so dirty and in poor general condition, the bed is not queen, the pillow used, only one towel, bad smell, that I had to leave at 10: 50pm, I could not spend a night there in any way, I had to go find another hotel in the area, I require a refund of my money, that hotel should not offer it and even less at that price, I have a copy of my new check in in another hotel,
Business response:
We appreciate your honest feedback and highlighting these concerning issues. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Bunnie. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Horrible! Horrible! Horrible! Smell of smoke hits you as soon as you walk in. Dirty rooms with bugs! Bed looked like a pull out mattress, very hard! Stove was extremely dirty. Would not recommend staying here!
Business response:
Thank you for the review of your stay, Marquita. On behalf of all our staff, we sincerely apologize for the issues that you encountered with cleanliness and pest sightings. These are two areas that we take great pride in and we are disappointed that we left you with this negative impression and apologize for the impact that this created. We will communicate these findings with our pest control provider and our housekeeping team for immediate action and resolve. Thank you for giving us a chance to host you and we hope that yo... read more
I got to this hotel expecting it to be great but as soon as I walked into my room it was a huge disappointment. The thin mattress was on a little metal frame, there was stains on all my blankets and sheets. The pillows even had stains on them as well as the towels. They charge you almost 30 dollars to use pot and pans for the kitchen even if you’re just staying a few days. I had to clean my own room just to feel like it was sanitized. The floor wasn’t mopped, the dressers and counters were filled with dust and the room smelt... read more
Business response:
We appreciate you sharing the details of your experience, Jessica. Please accept our sincerest apologies for the troubles that you encountered with the overall cleanliness, any safety concerns, noise levels, and our amenity offerings. This is no way the exceptional stay that we intended for you and we can't apologize enough for the inconvenience that this caused. Our staff works extremely hard to ensure that your stay is safe, comfortable and pleasant, and we can't apologize enough that we fell short in these areas. We can a... read more
Trash was all in the parking lot and hallways. Room was not as clean as It should have been. Hair was all in the tub, fridge was still dirty, the bed wasn’t sturdy and the mattress cover was filthy. I deep Cleaned my own room before sitting on anything.
Business response:
Thank you for reviewing your stay with us, Jamina. We hate to see that you did not experience the high-level of customer service and cleanliness that we are known for. We never want your stay to be less than perfect and are so sorry for any inconvenience that this caused. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northwest
How is Extended Stay America Select Suites - Pensacola - Northwest rated?
Extended Stay America Select Suites - Pensacola - Northwest has a 3 star rating with 1,690 reviews.
When is Extended Stay America Select Suites - Pensacola - Northwest open?
Extended Stay America Select Suites - Pensacola - Northwest is open now. It will close tomorrow at 12:00 a.m.