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Extended Stay America Select Suites - Pensacola - Northwest
- Hotels
- Pensacola, FL
About this business
Location details
2310 W. Detroit Blvd., Pensacola, FL, 32534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible, no es un lugar donde te sientas seguro. Las dos habitaciones que me asignaron estaban sucias y olian muy mal. En proceso de reembolso se tarda. No lo recomiendo.
Business response:
Dear Carla T, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean, and safe accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. We look forward to another opportunity to welcome you for the flawless stay you des... read more
Horrible Place! I booked this hotel at 11:21 Pm on Wednesday and I arrived @ 11:48 pm on Wednesday. When I get there there is no attendant in the office. Only a sign to dial room 415. No answer, corporate customer service tried to get a hold of onsite attendant and no answer. I was tired and after waiting till 1:20 am on Thursday morning I went to stay at another hotel and paying way more. What a lack of respect and customer service!
Business response:
Dear Justin, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we apologize for the inconvenience you experienced upon arrival. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Rest assured, we will address this appropriately to prevent such occurrences in the future. Your patience is highly appreciated, and we hope you'll consider staying with us again.Sincerely,Hotel Management
This business is not suitable to stay in. Rodents calling everywhere and it not a safe hotel to stay in know the card keys don’t work so u have to leave ur door open to get back in your room. It was so frustrating
Business response:
Dear Sharon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
This place should advertise that they do not take late check-in's. My daughter and I were traveling and I booked and prepaid for this hotel. We hit bad weather and didn't get there until almost 3am. There is no night staff. I called the after hours check in number and was hung up on. Called back and was told that someone should have told me that they do not offer late check in. This is after I have already paid and my 16 year old and I are standing in this creepy empty lobby, let in by some strange man (who I thought worked ... read more
Business response:
Dear Robin, Thank you for sharing your feedback. We apologize for the inconvenience you and your daughter experienced during check-in and even more so for how it was handled. We are investigating the matter, and your comments have been shared with the appropriate team members. We are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion.Sincerely,Hotel Management
There was one staff member who was accommodating and polite, otherwise, rude, argumentative, staff as well as in extreme disrepair, unclean and entrance under construction at level unsafe for drivers to use.
Business response:
Dear Chandra, Thank you for the feedback about your stay at our hotel. We apologize for the service concerns you had. We believe in providing every guest with outstanding hospitality; therefore, we truly regret this was not your experience. This will be addressed appropriately, and we are grateful that you brought this to our attention. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northwest
How is Extended Stay America Select Suites - Pensacola - Northwest rated?
Extended Stay America Select Suites - Pensacola - Northwest has a 3 star rating with 1,670 reviews.
When is Extended Stay America Select Suites - Pensacola - Northwest open?
Extended Stay America Select Suites - Pensacola - Northwest is open now. It will close tomorrow at 12:00 a.m.