Extended Stay America Select Suites - Pensacola - Northwest

Business response:

Dear Melinda, Thank you for reviewing our hotel. We are sorry to read about your experience during your visit. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future. Thank you.Sincerely,Hotel Management 

Business response:

Dear Tiejun, Thank you for sharing the specifics of your stay with us. We always aim to provide the cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. We sincerely apologize that your suite was not to your expectations. We are also sorry the breakfast options were not to your liking. We will make a note of your feedback as we always want to know how to improve our guest experience.... read more

Business response:

Dear Bertram, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay, and we apologize for any inconvenience you may have faced. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincerely,Hotel Management 

Business response:

Dear Steven, Thank you for sharing your feedback. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We have noted your breakfast feedback and will share it with our food and beverage team. We are very grateful for your patience, and we hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely... read more