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Extended Stay America Select Suites - Pensacola - Northwest
- Hotels
- Pensacola, FL
About this business
Location details
2310 W. Detroit Blvd., Pensacola, FL, 32534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check in lady was rude and for
Business response:
Dear Cansis, We sincerely apologize for the discourtesy you experienced during check-in. Providing exceptional service is paramount to us, and we deeply regret any inconvenience caused. Your feedback is invaluable, and we will address this matter with our team to ensure that all guests receive the courteous service they deserve. Please know that your satisfaction is our priority, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Rooms were supposed to be smoke free but smelled strongly of smoke. Floors and shower curtain were dirty.
Business response:
Dear Alicia, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Providing a clean and smoke-free environment is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. Rest assured, your comments have been addressed with our housekeeping team to ensure thorough cleanliness and adherence to our smoke-free policy. We appreciate your valuable input and hope to welcome you back for a more pleasant stay.Sincerely,... read more
Waited in the lobby for 10 min to check in
Business response:
Dear Kevin, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for the delay with your check-in. This is not the standard we strive for, and we understand how frustrating it must have been to wait for you. We will share your feedback with our team and work towards improving our check-in process to ensure our future guests are not similarly impacted. We hope you'll give us another chance to provide you with the hospitality you should have experienced during this visit.Sincere... read more
Three pillows on the bed and none of them had pillow cases. Nobody available at the front desk to assist. Remnants of garbage in the trash can from previous occupants.
Business response:
Dear Brian, Thank you for the review. We apologize for the inconvenience you experienced with the beds and the pillows. Our guests deserve the best services and a well-kept room. We regret any oversights in the room preparation. Rest assured, we are actively addressing the reported issues with our housekeeping team and the front desk staff to ensure a more seamless and enjoyable experience for our guests. If your travels bring you back to the area, we hope you consider giving us another opportunity to improve your stay. Your... read more
Poor experience My stay at the Extended Stay was a horrible experience. I've stayed there before, and it was never like this. I checked in then went out again. I came back at around 12:15 am. My key didn't work. The phone on the wall didn't work. I stood there for about 30 to 40 mins hoping someone came down to let me inside. I get off the elevator onto the 3rd floor and there are roaches in the hallway. I was in room 327. The room was not clean. There was hair in the tub and all over the shower curtain. That hotel is my go-... read more
Business response:
Dear Joyce, Thank you for your detailed evaluation of your experience at our hotel. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. Your loyalty means a lot t... read more
The floor was dirty and there was literally hair on the clean towels from the previous occupants. I recorded a video of the hair on the clean towel that I was supposed to use. I woke up at 4am and just left. I didn’t even wait until the 11 o’clock check out time. The bed was horrible. It was literally a super mattress on a spring.
Business response:
Dear Eddie, We sincerely apologize for the subpar experience you encountered during your recent stay. Your feedback is invaluable, and we regret the oversight in cleanliness and the discomfort caused by the mattress. Please know that we take your concerns seriously, and we are addressing these issues to prevent recurrence. Your satisfaction is our priority, and we hope to have an opportunity to provide you with a more positive and comfortable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northwest
How is Extended Stay America Select Suites - Pensacola - Northwest rated?
Extended Stay America Select Suites - Pensacola - Northwest has a 3 star rating with 1,670 reviews.
When is Extended Stay America Select Suites - Pensacola - Northwest open?
Extended Stay America Select Suites - Pensacola - Northwest is open now. It will close tomorrow at 12:00 a.m.