Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.

Business response:

Lloyd, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing Extended Stay America. Although we appreciate your positive rating, we regret your disappointment with our grab-and-go breakfast not being available due to the current circumstances. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We are sorry for the inconvenience during these times. We hope to welcome you back for a better experience. Sincerely, Hotel Management 

Business response:

Tamara, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your holiday visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize your suite did not provide the comforts you desired and for the inconvenience it caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until then, our maintenance team will take the necessary steps to resolve the problems. Also, we regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests ca... read more

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for your rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us and for taking the time to post a review. We are happy you enjoyed your stay overall and to have exceeded your expectations with our clean, comfortable accommodations. We value your feedback, and we will share your comments with our team. It was our pleasure accommodating you, and we look forward to your next visit to Extended Stay America. Sincerely, Hotel Management 

Business response:

Lielah, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management