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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The area was a little sketchy and a few people always loitering around. But to be fair, we had a fine stay and no trouble with these people. It is an extended stay after all and these people could have just been "hangin out" in their home away from home. The beds and pillows were super comfortable!
Stay overnight with friends room is standard but it needs to focus cleanliness due property is being old
Business response:
Dear Mark, We appreciate your feedback and understand the importance of cleanliness. Our team is committed to maintaining high standards, and your comments will be shared for continuous improvement. If your travels bring you back to the area, we'd be grateful for the opportunity to provide you with a more positive experience. Thank you for being so understanding.Sincerely,Hotel Management
Check in process was odd. The 1st lady we encounter was rude, i didnt not see everyone needed an i.d. to stay in the room first hotel we came across that. The second lady allowed us to check in with a temporary i.d. since one person had lost his a week prior. The room was good we notice a few issues of damages that the room already had so we took photos upon entering the room. Staying in the room was great and impressed with the appliances they had to offer.
Business response:
Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience during the check-in process and appreciate your understanding. Your feedback about the room damages has been noted, and we are working to address these issues promptly. We're glad you enjoyed your overall stay and found the room amenities satisfactory. Your insights are valuable, and we hope to provide you with an even better experience in the future. Sincerely,Hotel Management
Friendly helpful staff. Expedia's payment was declined so I had to make duplicate payment with my credit card. Staff explained provided me with printed decline so I could resolve with Expedia.
Business response:
Dear Joseph, Thank you for taking the time to write a review of our hotel. We apologize for the inconvenience you experienced with the payment process. We are glad our staff was friendly and helpful in resolving the issue to your satisfaction. Thank you for your patience and understanding in this matter, and we hope to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,190 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.