Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.

Business response:

Thank you for your fabulous rating and for letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Frances, thank you for the glowing review of Extended Stay America. We are thrilled to learn you loved your comfortable suite and that our well-equipped kitchenette made you feel at home. We value your business and look forward to hosting all your future visits to the area. Sincerely, Hotel Management 

Business response:

Thank you for your wonderful review and for taking the time to compliment our team. We are delighted to know you received outstanding service from everyone and that the associates far exceeded your expectations and took great care of you. We thank you again for choosing Extended Stay America, and we hope you will make us your home whenever you are in town. Sincerely, Hotel Management 

Business response:

Lloyd, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing Extended Stay America. Although we appreciate your positive rating, we regret your disappointment with our grab-and-go breakfast not being available due to the current circumstances. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We are sorry for the inconvenience during these times. We hope to welcome you back for a better experience. Sincerely, Hotel Management 

Business response:

Tamara, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your holiday visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize your suite did not provide the comforts you desired and for the inconvenience it caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until then, our maintenance team will take the necessary steps to resolve the problems. Also, we regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests ca... read more

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management