This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Extended Stay America Hotel Phoenix - Deer Valley is located at 20827 N 27th Ave, Phoenix, AZ. This business specializes in Hotels & Motels and Other Lodging.
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
5AM Fire Drill The false fire alarm at 0440 was absurd! We had to evacuate and wait for Phoenix Fire Dept to show up, turn off alarm and leave. Front Desk staff obviously concerned for everyone's safety & company liability, but she was extremely panicked when knocking on doors (more likely to cause additional fear and chaos than helpful). I say this after speaking to other guests that have been on an extended stay complaining about it "not being the first time the fire system had a false alarm. How many times does this have ... read more
Business response:
Thank you for being our guest and for sharing your comments about our hotel. We are happy you enjoyed your stay with the exception of the fire alarm going off. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. We sincerely apologize for the inconvenience this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Business response:
Holly, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
This is a get what you pay for kinda thing. The room was smelly when you first walk in, but you adapt to it pretty quick. No hair blow dryer in the room. The TV remote didn't work. Kinda a seedy looking hotel. But overall not horrible room/bed. Works for a quick stay if you are just looking for a place to crash.
Business response:
Brooke, thank you for being our guest and taking the time to share your review. We are happy you were pleased with most of our services, but we apologize if your stay was not perfect. Our front desk is available to address issues such as this, and we would have gladly assisted you with a request. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Business response:
We are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
James, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Not great The woman running the front desk was nice, but seemed more interested in vaping outside than being inside. Was never told where the grab and go breakfast was. Or the laundry. Or vending machines. The hotel itself is just old and outdated, which the staff can’t help. My bathroom door had finger smudges on it and dark hair all over the floor. The walls are paper thin. I heard a shower turn on around 2:30am and it woke me. Overall like a 2.5 out 5 for this place. I wish I had stayed at the brand new one they were adve... read more
Business response:
Ausha, thank you for choosing to stay with us. We apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please be assured we have shared this with the appropriate individuals. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Business response:
Richard, thank you so much for the perfect review of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
Staff super friendly and fast acting and efficient with their attentiveness to our requests and needs. Room was falling apart with bathroom vent falling out of wall and another vent or smoke detector or something falling out of ceiling. Room needs renovating. Disappointed as complimentary breakfast was not included due to COVID-19 which was not disclosed prior to booking online and had we known that we would have picked another hotel. However, the customer service was the reason we stayed and I really appreciated their frien... read more
Business response:
SteveB, thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. However, we are sorry for the difficulties you experienced and regret that breakfast was not available due to the current circumstances. We are grateful for your comments and your specific feedback regarding the hotel renovation will be shared with the appropriate in... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 4.2 star rating with 1,098 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.