Extended Stay America Select Suites - Phoenix - Mesa - West

Business response:

Dear Debra, We appreciate your feedback and thank you for taking the time to share your thoughts. We sincerely apologize for any miscommunication regarding our dishware policy. Our front desk team is committed to providing clear information about our amenities during the check-in process, and we regret that this was not reflected in your experience. To ensure a high standard of cleanliness for all guests, we store dishware at the front desk and are pleased to offer delivery to guest suites for a nominal fee. Your comments ha... read more

Business response:

Dear Robert, Thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. Thank you for taking time out of your day to recognize our efforts. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Sincerely,Hotel Management 

Business response:

Dear Debbie, Thank you for your valuable feedback. We sincerely apologize for any aspects of your stay that did not meet your expectations. However, we are pleased to learn that your overall experience was satisfactory. We appreciate your choice to stay with us and hope to have the opportunity to provide you with the exceptional hospitality you deserve on your next visit.Sincerely,Hotel Management 

Business response:

Dear JOEL, Thank you for taking the time to recognize the efforts of our front desk associate at Extended Stay America. We are delighted to learn that you had a positive experience during your check-in and check-out processes. Our commitment to making guests feel valued and well cared for is fundamental to our service philosophy. Your kind feedback serves as an inspiration for us to continue delivering exceptional hospitality, and we look forward to the opportunity to serve you again in the future.Sincerely,Hotel Management