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Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was descent, main concern is there is nothing in the rooms even though it is an extended stay. No dishes at all or soap for cleaning, things you normally see at an extended stay. The staff was really nice but definitely short staffed.
Business response:
Dear Cassie,Thank you for your feedback. We are glad you found the staff welcoming, though we regret that the in-room amenities did not meet your expectations. Kitchen items are available upon request, and we apologize if this was not communicated clearly. Your comments regarding staffing are also noted. We appreciate your input and hope to provide a more seamless experience in the future.Sincerely,Hotel Management
Nice
The rooms are always very clean. The front desk staff are all nice and professional
Business response:
Dear Tiffany, Thank you for the kind review of Extended Stay America. We are thrilled to read about your fantastic stay and how much you enjoyed your comfortable and clean room. We work hard to deliver an excellent experience for all our guests, so we celebrate reviews like yours. Thank you again; we look forward to welcoming you back on your next visit to the city.Sincerely,Hotel Management
Over all was a great place to stay.
The kitchen was clean, and the fridge maintained a good temperature for storing food. The air conditioning worked well, ensuring a comfortable stay. However, I didn't like the carpet, as it seemed to trigger more allergies compared to parquet flooring. A different flooring option might improve the overall experience.
Business response:
Dear Farnoosh, Thank you for your valuable feedback. We are pleased to learn about the positive aspects of your visit and also appreciate your observations regarding the carpet. We recognize the importance of providing a comfortable environment for our guests and will take your suggestions into account as we seek to enhance their experience. Thank you once again for sharing your insights, and we look forward to the opportunity to welcome you back in the future.Sincerely,Hotel Management
Clean. Wish hot water was a little hotter and had coffee equipment
Business response:
Dear Elvia, We are delighted that you selected Extended Stay America for your recent stay in the city, and we are pleased that our immaculate property positively impacted your stay with us. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back to provide you with an even better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 3.3 star rating with 2,577 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.