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Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good place for a quick overnight, but some stuff was not cleaned up around the room. Found a few bottle caps and empty shooters under the pullout
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We want to apologize for any housekeeping oversights around your suite. Thank you for this valuable feedback, and we hope to have another opportunity to provide you with a flawless visit the next time you are in the area.Sincerely,Hotel Management
Front desk person was underwhelming in his ability to care answer questions and generally help
We inquired if we could get a late check out. We were told that we could check out at 1 o’clock instead of 11 AM the next morning we got a knock on the door from an office personnel and they told us that we had 15 minutes to get out that they were not gonna honor our late check out at 1 o’clock. It was very inconvenient and rude, we will not be back
Business response:
Dear Bradly, We sincerely apologize for the inconvenience and miscommunication regarding your requested late check-out. Your experience does not align with our service standards, and we deeply regret the frustration it caused. We are reviewing this incident with the concerned individuals to determine where we went wrong and how we can avoid such inconvenience. Your feedback is invaluable, and we hope you will allow us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management
Checked in about 11pm, registration assistant was friendly, helpful, & courteous. Room was clean, no complaints!
Business response:
Dear Debra, Thank you for sharing your positive experience at Extended Stay America! We're delighted to hear that you had a pleasant check-in process and found your room to be clean and satisfactory. Providing exceptional service and accommodations is our top priority, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 4.3 star rating with 1,546 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.