This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beds are hard as a rock. Pillows sre terrible. I would give it a zero based on this since the whole point is having a pkace to sleep. I hardly slept. I will never stay there again. If you like a very, very firm mattress, you will love this place.
Business response:
Dear Robert, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxi... read more
It had a little kitchen area where you could cook yourself a homemade meal... never used it but definitely going to rent there again when visiting area again... thanks for the room and stay...
the cost was a little high for no real breakfast. Ive stayed in 5 local hotels with better facilities for much less. it was clean though.
Business response:
Dear John, Thank you for choosing Extended Stay America. We appreciate your positive mention of our cleanliness. We understand your concerns about breakfast options, and we're actively exploring ways to enhance our offerings. Your feedback is valuable, and we hope you'll consider staying with us again. We aim to provide an improved experience that exceeds your expectations in the future.Sincerely,Hotel Management
It gives privacy per location however unsafe, the smell of smoking enters my room which was not healthy for me. The dining table was not clean and a cube of soap. Receptionist area not great.
Business response:
Dear Moiti, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
Check-in was slow because the manager wouldn't help. Tiny bugs in the kitchen and bathroom areas...and who knows where else.
Business response:
Dear Kevin, Thank you for your review. We apologize for the delay in check-in issues and for not meeting the cleanliness expectations in your suite. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and pest control team to work and review the missed areas and ensure they are checked thoroughly before delivering. Please try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 4.3 star rating with 1,477 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.