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Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms are not updated. A lot of cracks, and mold.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. It's concerning to hear about the condition of the rooms. This is definitely not the standard we aim to provide. Your feedback is important, and we will address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to offer you a better experience in the future.Sincerely,Hotel Management
The property was descent, main concern is there is nothing in the rooms even though it is an extended stay. No dishes at all or soap for cleaning, things you normally see at an extended stay. The staff was really nice but definitely short staffed.
Business response:
Dear Cassie,Thank you for your feedback. We are glad you found the staff welcoming, though we regret that the in-room amenities did not meet your expectations. Kitchen items are available upon request, and we apologize if this was not communicated clearly. Your comments regarding staffing are also noted. We appreciate your input and hope to provide a more seamless experience in the future.Sincerely,Hotel Management
Nice
The rooms are always very clean. The front desk staff are all nice and professional
Business response:
Dear Tiffany, Thank you for the kind review of Extended Stay America. We are thrilled to read about your fantastic stay and how much you enjoyed your comfortable and clean room. We work hard to deliver an excellent experience for all our guests, so we celebrate reviews like yours. Thank you again; we look forward to welcoming you back on your next visit to the city.Sincerely,Hotel Management
Over all was a great place to stay.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 4.3 star rating with 1,593 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.