This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Welcome to Extended Stay America Select - Phoenix - North! We are the perfect location for business travelers, students, tourists and those relocating to the Phoenix, AZ area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-17. From our location, you can easily visit local attractions such as Hurricane Harbor Phoenix, Piestewa Peak Park, the Phoenix Art Museum and the Arizona Science Center. When you stay at an Extended Stay America hotel, you&... read more
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your review. We appreciate you rating us 5 out of 5
Disappointed When I first arrived I thought the hotel was nice and liked how there was people outside cleaning. I showed up a little early since I flew in before check in time, I asked if I could check in early and the guy told me no and I asked if he could check if there was any available rooms and I offered to pay for early check in and he refused to do so. Then I show back up later and get my key guy acted like he hated his job. Walk into the room and smelled like someone just chained smoked a whole pack of cigs. We went ... read more
Business response:
I want to apologize for the service you received and clearly we failed. In regards to Check-ins prior to 3pm they are based on availability. We would always like to accommodate every guest's request for early check in but its not always possible. Linen exchanges are typically done after 4pm because most days the linen is not available until then to exchange as housekeeping is in the process of cleaning rooms.
For rooms with a kitchenette there were no pots, pans, plates, utensils
Business response:
Because we are an Extended Stay Hotel we give our guests the ability to bring or purchase items they may require thus saving them money in rate. I am sorry that you were not aware that they are not included in the room but are available for purchase.
You get what you pay for. Very Clean Hotel. Recently renovated and the rooms are nice. The staff however is not the best. They really have this I don't care attitude. Being that I stayed over 3 weeks and spent over 1500 dollars, you would expect more housekeeping days than one. And I had to fight to get that one. They told me it was done after 2 weeks and I had to go down and request it. The rooms are loud and you can hear the person next to you very well. But for the price and the condition, I would stay again.
Business response:
I am sorry that you didn't have a good experience. Housekeeping is down 14 days from day of check in and is tracked by the computer. Things that may have kept you from getting your scheduled housekeeping would be items left on the bed, counters our vanity of the bathroom. Housekeeping will not move personal effects. Thank you for your review.....
Was fine as a place to sleep for the night. Bring earplugs. You can hear everything in your room.
Business response:
Thank you for the review. We appreciate all reviews good and bad.
A newly remodeled hotel, very clean, the staff was very nice. Having a kitchenette was excellent. Loved the fact this is a nonsmoking hotel. The property outside was clean, but I did not like the smokers smoking right next to the building as when you come out of the hotel you walk right through the cigarette smoke - not nice.
Business response:
thank you for your review of our hotel. We like to hear both the good and the bad so that we may improve our brand.
Business response:
Thank you for this outstanding rating!
Selon les critères présentés par Expédia et auxquels j'ai acceptés, c'était acceptable en général. Par contre, aucun accessoires disponibles sans frais à la chambre tel que séchoir cheveux, fer repasser et câble TV. aucun ajout de serviette, seulement par remplacement. Avions à la chambre 2 serviettes +2 débarbouillettes pour 2 personnes pour 5 jours (pas facile avec les heures de services accessibles de jour seulement). Le personnel est souriant et accueillant.
Business response:
thank you for your response
The room was comfortable. Only fault was constant pounding on the ceiling above literally all night long. Like living under family of elephants.
Business response:
Thank you for the review of our hotel. Did you notify the front desk or after hours call number so that they could have assisted?
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 4.4 star rating with 1,206 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.