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Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the four star rating.
The location of the hotel was unsafe, kinda of a remote area. There were alot of maybe homeless people hanging around in the area and outside the hotel.The room smelled like smoke even though it says No Smoking...
Business response:
Thank you for your review. We will take your comments and use them to make improvements in our product.
Business response:
Thank you for the four star rating!
hire more staff Not enough staff front desk was closed because they had to clean the elevator when we arrived. Took 20 minutes to check in, manager had to get involved. They were very nice about it, but the process was just too much . There are people living here and continued to come to counter to hold conversation with the staff they had become friends with. Multiple guest not just 1 wouldn't have cared if they had more staff to help but every time someone needed something and wanted to talk they would stop checking us in.
Business response:
Thank you for your review. We use reviews such as yours to coach our staff members.
Phoenix stayover Room was nice for the price. Good access to the freeway. The area and people that were hanging around the motel were a little questionable ?
Business response:
Thank you so much for commenting on your recent stay with us. We are so glad you chose to stay with us. We are also glad you found us conveniently located, found the rooms to be clean and our staff friendly. We do hope you will indeed stay with us again.
Place for a couple or person that is just looking for a bed to crash on. The activity going on is not for everyone. Take Clorox wipes to go over things you will touch. We always do anyway. Service was very good. Desk people were great.
Business response:
Thank you for taking the time to comment on your recent stay with us. Guest feedback, whether negative or positive, is always welcomed and used as a training tool for my staff, to help us better deliver excellent customer service. We hope you enjoyed the rest of your stay.
Nice hotel Does exactly what it says on the box. Friendly staff good place to rest your head
Business response:
thank you for your response.
gr8 stays gr8
Business response:
Thank you for your review of our hotel. I will certainly share your review with the hotel staff.
The smell of Marijuana, the hookers, and people hanging out in the back parking lot. Little kids riding scooters in the hall way. No ironing boards or irons in the room. Man working at front desk needs a lesson in customer service, real bad attitude, and very rude. Really dismissive especially when it pertained to issues about housekeeping issues.
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.