Extended Stay America Select Suites - Phoenix - Peoria - Sun City

Business response:

Dear Richard, Thank you for taking the time to share your feedback with us. We appreciate your loyalty and regret to learn that your recent stay did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused by the noise concerns. Your comfort is important to us, and we understand the impact external factors like noise can have on your stay. We will do our best to ensure a more peaceful environment for our guests in the future. We hope for the opportunity to welcome you back for a more sea... read more

Business response:

Dear Lori del, Thank you for posting a review of your recent stay with us. We apologize for the noise disturbance you experienced during your stay. Providing a peaceful environment for our guests is important to us, and we regret any inconvenience caused. We are actively addressing noise concerns to ensure a more enjoyable experience for all guests. Your feedback is invaluable, and we appreciate your patience as we work to rectify this issue. Thank you for your feedback and we hope to welcome you again.Sincerely, Hotel Manag... read more

Business response:

Dear Mary, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean and safe hotel. We love to hear when a guest has had a fantastic night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for allowing us to host your visit, and we hope to provide you with another great stay soon. Sincerely,Hotel Management